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7 February 2023
Media release: Green Target Australia loses accreditation under Victoria’s energy efficiency scheme
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How we regulate the VEU program
… it unlawfully disconnected electricity to the home of a family violence victim-survivor experiencing financial difficulties. evidence gathered by the commission indicated a hardship flag, which prevents disconnections, was intended to be placed on the customer’s account after they explained their circumstances to the energy retailer on 13 july 2022. the following week, the customer’s electricity was allegedly cut off for non-payment of bills after momentum energy
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17 February 2023
Media Release: Regulator warns industry of forthcoming expanded enforcement powers after subcontractors allegedly breach Victorian Energy Upgrades program rules
Reviewing the Gas Distribution System Code of Practice
We have made a new Gas Distribution Code of Practice (version 1) to update the rules for Victorian gas distributors. The new code of practice updates the rules for new gas connections and provides additional protections for Victorian gas network customers. Our decision to remake the code of practice was driven by several changes in the legislative and regulatory environment of the Victorian energy sector
The Essential Services Commission today released a draft decision for consultation that proposes increases to the Victorian Default Offer to come into effect from 1 July 2023.
The draft decision proposes an increase of around $426 for residential customers, with typical bills increasing from $1,403 to around $1,829 per year. For small business customers, typical bills would increase by around $1,738, from $5,620 to around $7,358 per year.
The Essential Services Commission has released its draft decision on South Gippsland Water’s proposed five-year pricing plan for consultation, ahead of a final decision to be issued in June.
… customers to contact central highlands water if they are experiencing difficulty paying bills, to discuss what assistance or arrangements can be made,” mr crudden said. central highlands water has committed to a number of key outcomes, reflecting customer priorities over the five-year pricing period: enhancing support for customers; providing equitable services across the region, and focusing on sustainable practices in response to a changing climate. it will invest in critical
12 January 2023
Notifying customers when contracts change or end
We issued a letter to retailers to remind them of their obligations to provide customers with appropriate notice prior to price changes or benefit changes or the end of fixed term contracts.
(pdf, 91.25 KB
Five energy retailers have paid a combined total of almost $1 million in penalties for allegedly failing to meet legal obligations in place as part of the Victorian Energy Upgrades program.
Click Energy, Red Energy, Lumo Energy, M2 Energy and Weston Energy paid the penalties after allegedly failing to surrender the required number of Victorian energy efficiency certificates to offset their legislative liability under the program in 2021.
We have approved 2023-24 prices for Goulburn-Murray Water. You can find the approved prices here.
We reviewed Goulburn-Murray Water's proposed 2023-24 prices to ensure they meet the requirements of the 2020 determination. Our review found the proposed prices met the requirements of the determination.
Consultation on Goulburn-Murray Water's application and proposed schedule of prices closed on 19 May 2023. We did not receive any submissions.
For further
After seven years as Chief Executive Officer, Dr John Hamill will be leaving the Essential Services Commission. He will be finishing on 9 June.
Commission chairperson Kate Symons said Dr Hamill has led the management of the organisation with integrity and commitment to deliver regulatory outcomes across the state’s energy, water, transport and local government sectors that protect and serve Victorian consumers.
“On behalf of my fellow commissioners, we are grateful to John for his support, leadership
Energy businesses that fall short of their obligations to Victorian energy consumers can expect tough action from the regulator, warned Commissioner Sitesh Bhojani as the Essential Services Commission announced its energy compliance and enf
Maximum fares for unbooked taxis will increase 4.1 per cent from 1 October 2023 following an annual fare adjustment.
The adjustment equates to an estimated increase of $0.61 for a three-kilometre trip in Melbourne’s central business district (CBD), or $2.26 to travel from the CBD to the international airport.
The Essential Services Commission has appointed Baethan Mullen as Executive Director – Victorian Energy Upgrades following a competitive recruitment search.
Report shows Victorians missed out on millions of dollars in energy bill savings last financial year
Victorian households could have saved an estimated $191 million on electricity bills and $89 million on gas bills last financial year if they had been on their retailer’s best offer, according to data from the Essential Services Commission’s latest Victorian Energy Market Report.
… aussie greenmarks over alleged inaccurate claims of energy upgrade activities breadcrumb home enforcement action against aussie greenmarks over alleged inaccurate claims of energy upgrade activities 2023 we gathered evidence alleging the installation company subcontracted by b & g green trading pty ltd atf b & g trust – trading as aussie greenmarks – provided inaccurate information about the type of lights in place at 14 commercial premises in regional victoria and metropolitan
… enforcement action against myom australia pty ltd due to alleged non-compliant water heater installations breadcrumb home enforcement action against myom australia pty ltd due to alleged non-compliant water heater installations 2023 9 october 2023 an investigation by the commission has found evidence of poor quality heat pump water heater installations related to certificate creations by accredited business myom australia pty ltd (myom)
AGL Sales Pty Ltd (AGL) has paid a total of $799,656 in penalties after allegedly failing to calculate its ‘deemed best offer check’ in line with the prescribed formula for 22 customers over the period March to June 2022.
An energy retailer’s ‘deemed best offer’ is typically their cheapest generally available offer. It does not include one-off gifts or sign-up credits and is based on customer energy usage over the past year.
17 October 2023We have released an update to the Water Heating and Space Heating and Cooling Activity Guide and