Enforcement action against MYOM Australia Pty Ltd due to alleged non-compliant water heater installations

9 October 2023

An investigation by the commission has found evidence of poor quality heat pump water heater installations related to certificate creations by accredited business MYOM Australia Pty Ltd (MYOM) under the Victorian Energy Upgrades program.

Water heater installations were carried out by a subcontracted installer in 13 homes in regional Victoria over a three-day period in November 2022.

These installations potentially risked consumer safety, due to issues such as hot water pipes not being thermally insulated, compressors not being properly secured, and inappropriately placed water tanks.

The commission continues to closely scrutinise certificates created for the installation of heat pump water heaters under the program. This enforcement matter follows action taken by the commission against 10 businesses in June 2023 related to alleged non-compliant water heater installations under the program.

Accredited persons are reminded that they must have appropriate systems and processes in place to ensure the compliance of installations carried out on their behalf and if they don’t, it may impact on their eligibility to have their accreditation renewed.

Alleged breaches

The alleged breach of the rules related to certificate creations for 13 non-compliant heat pump water heater installations.

Our determination

We determined that:

• 429 energy efficiency certificates be refused and 52 energy efficiency certificates be surrendered for alleged non-compliant installations
• MYOM be restricted from installing heat pump water heaters under the program until they satisfy the commission through an independent audit that they are able to engage in these activities in compliance with the program rules, and meet rectification and reporting obligations within 20 business days
• other conditions were also placed on MYOM’s accreditation in relation to the reporting to the commission and other regulators in relation to any complaints received by MYOM in relation to installation of heat pump water heaters.

Note: the certificate value on this page is based on the current spot price of $85.25.