Electricity and gas inquiries, studies and reviews

View electricity and gas inquiries, studies and reviews that promote the long-term interests of consumers.

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Featured work

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Reviewing the Energy Retail Code of Practice

We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers.

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Victorian Default Offer price review 2025-26

We are in the process of setting the Victorian Default Offer prices to apply from 1 July 2025 to 30 June 2026.

Completed inquiries, studies and reviews

Revoking the Electricity System Code
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Reviewing the Gas Distribution System Code of Practice
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Developing a Land Access Code of Practice
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Victorian Default Offer price review 2023-24
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Resetting the greenfields underground negotiated electricity connection customer service standards
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Distributor reporting obligations – Electricity Distribution Code of Practice update 2022
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Electricity transmission company land access Statement of Expectations 2022
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Energy retail licence review 2022
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Making the Electricity Distribution Code of Practice 2022
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Regulatory sandboxing guideline development 2022
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Unaccounted for gas benchmarks review 2022
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Victorian Default Offer price review 2022–23
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Victorian Default Offer price review 2022
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Payment difficulty framework implementation review 2021
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Updating the Compliance and Performance Reporting Guideline 2021
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Making an Energy Retail Code of Practice
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Victorian Default Offer price review 2021
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Changes to the back-billing rules 2020
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Compliance and Performance Reporting Guideline review 2020
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Customer sentiment survey 2020
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Customer experiences - comparison and switching 2020
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Improving the timeliness of electricity connections 2020
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Maximum electricity prices for embedded networks and other exempt sellers review 2020
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Minimum feed-in tariff review 2020-21
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Supporting energy customers through the coronavirus pandemic 2020
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Victorian Default Offer price review 2020
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Assessing the energy retail market's competitiveness and efficiency 2019
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Electricity Distribution Code review 2019
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Energy compliance and enforcement policy review 2019
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Ensuring contracts are clear and fair 2019
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Minimum feed-in tariff review 2019-20
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Strengthening protections for life support customers 2019
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Victorian Default Offer recommendation 2019
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Electricity connections process review 2018
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Family violence resources review 2018
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Voltage standards review 2018
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Energy Retail Code review 2018 (fixed benefit periods)
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Energy Retail Code review 2018 (obligations for exempt sellers)
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New standards for energy bills and marketing 2018
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Energy hardship inquiry 2016
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Energy Retail Code review 2016 (customers facing payment difficulties)
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Distributed generation inquiry 2015 (true value)
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Energy Retail Code review 2014 (aligning with the national energy customer framework)
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Smart meter privacy impact assessment 2012
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Smart meters review 2010
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