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… origin pays almost $300,000 in penalties for alleged debt recovery failures affecting customers experiencing family violence 27 february 2024 origin energy electricity limited and origin energy (vic) pty ltd (together, origin ) has paid $295,872 in penalties for 8 alleged contraventions of victoria’s energy laws. origin allegedly referred 6 customers affected by family
… with consent guideline (pdf, 153.2 kb) 14 march 2024 entry and search of premises with warrant guideline (pdf, 168.65 kb) news update victorian energy upgrades for general enquiries phone: (+61 3) 9032 1300 or 1300 664 969 email: reception@esc.vic.gov.au you can also find us on facebook and linkedin . for veu enquiries phone: (+61 3) 9032 1310 or submit a contact form . for media enquiries if you have a media enquiry, please contact: email: media@esc.vic
The Essential Services Commission has accepted a court enforceable undertaking from Jemena Electricity Networks (VIC) Ltd (Jemena) after it allegedly failed to notify 49 customers of a planned power interruption in Heidelberg Heights in April 2023. One of those customers was a registered user of life support equipment.
… regulator publishes victorian energy market report for march 2024 27 march 2024 the essential services commission has today released the march 2024 victorian energy market report (vemr) . the report covers the period from 1 october to 31 december 2023. published quarterly, the vemr … energy retailers sumo power pty ltd and sumo gas pty ltd (together, sumo) engaged in unlawful door-to-door marketing of energy contracts to over 5,000
… ausnet electricity services pty ltd (acn 064 651 118) alleged failure to maintain outage tracker during february 2024 storm event we accepted an enforceable undertaking from ausnet for allegedly failing to maintain outage tracker during february 2024 storm event. breadcrumb home …
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… program 06 june 2023 the essential services commission has taken enforcement action against nine accredited businesses over non-compliant refrigerated cabinet activities in the victorian energy upgrades program. the commission has rejected the registration of 18,238 victorian energy efficiency certificates created by nine accredited businesses for 85 separate refrigerated cabinet activities found to be in breach of the program rules. this is less than one per cent of the approximately 2.
… compliance and enforcement in the water sector our compliance and enforcement activities are shaped by our compliance and enforcement policy. breadcrumb home overview compliance and enforcement our compliance and enforcement policy outlines the commission's approach in monitoring and … register of enforcement action find up-to-date details about all enforcement actions we have taken which have resulted in contravention orders, paid penalty notices or enforceable undertakings. (, )
The Essential Services Commission has accepted a court enforceable undertaking from South East Water Corporation (South East Water) over allegations it failed to uphold critical protections in place to support customers affected by family violence.
The Essential Services Commission has released its final decision on South East Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $23.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 2.3 per cent – from $967 to $990 – from 1 July 2023.
… more victorians accessing assistance to pay energy bills 29 june 2023 the essential services commission has published its latest victorian energy market report for january to march 2023. the report outlines key compliance and enforcement activities, data on customers experiencing payment difficulties and disconnections, as well as market entry and exits over the reporting period. between january and march 2023, 67,413 residential electricity customers accessed tailored
On 19 December 2018, LMS Energy Pty Ltd (ACN 059 428 474) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultations on the application closed on 16 January 2019. We did not receive any submissions.
We granted the licence on 6 February 2019. This licence was varied on 6 July 2023.
The Essential Services Commission has published a new Information Gathering Notice Guideline to support individuals and businesses to understand and comply with compulsory information gathering notices issued by the commission.
Updated reporting requirementsOn 24 July 2024, we updated our direction to distribution businesses to report against their revised Greenfields Negotiated Electricity Connection Customer Service Standards (standards). On 21 December 2023, the Minister for Energy made a Ministerial Order specifying several performance reporting metrics related to negotiated connections as enforceable. These enforceable metrics were based on the performance reporting framework component of the
15 December 2022
Updates to product application guides
We have updated two product applications guides. Please see a brief description of the changes below.
Water Heating and Space Heating/Cooling Product Application Guide
The changes to the Water Heating and Space Heating/Cooling Product Application Guide are:
Victoria's independent economic regulator has provided informal feedback on how the Port of Melbourne set its regulated prices for the 2022–23 financial year.
The Essential Services Commission has given preliminary approval of Westernport Water’s five-year pricing plan that will see bills broadly change in line with inflation from July next year.
The Victorian Government has set a new rate cap of 3.5 per cent for all local councils for the 2023–24 financial year.
Before 31 December each year, the Minister for Local Government sets the local council rate cap for the next financial year. The rate cap is the maximum amount a council can increase general rates and municipal charges.
Penalty notices
10 October 2022
Mojo Power penalty notices 2022 (incorrect charging)
(pdf, 1.62 MB)
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… alinta energy penalty notices 2022 (payment assistance under the payment difficulty framework) alinta energy has paid penalties totalling over $380,000 after we issued penalty notices for allegedly breaching rules that protect victorians who are experiencing payment difficulty. breadcrumb home … after failing to provide the level of assistance that 13 customers were entitled to receive. for four of these 13 customers, alinta energy allegedly imposed a condition on the