View findings from inquiries, studies and reviews that promote the long-term interests of water consumers.
Water inquiries, studies and reviews
Current inquiries, studies and reviews
We survey 5,200 water customers every 12 months across 15 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
Completed inquiries, studies and reviews
We reviewed the effectiveness of the family violence provisions in our urban and rural water industry standards.
We reviewed our urban and rural water customer service codes to ensure they continue to meet the needs of Victorian water consumers.
We granted Greater Western Water a 12-month extension to its regulatory period, to 30 June 2024. Greater Western Water was established in July 2021 from the integration of City West Water and Western Water
We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
We undertook this review to test whether we need to make any changes for future price reviews given changing economic, financial and industry conditions.
In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases.