AusNet Electricity Services Pty Ltd has paid $280,000 in penalties after allegedly failing to notify 36 customers of planned power interruptions.
AusNet reported to the commission that in March and April 2021, it failed to provide advance notice for two planned power interruptions in Melbourne’s eastern suburbs. Two of those customers were registered with AusNet as requiring life support equipment that relied on electricity supply.
What we did
We engaged the Consumer Policy Research Centre (CPRC) to monitor consumer sentiment in 2020 and during the coronavirus pandemic. In addition to general sentiment, we asked customers about their experiences and behaviours when engaging with their energy retailer.
We collected information from customer surveys in June, August and October 2020.
Select findings
Customer concern about paying energy bills has increased
In June 2020, 21 per cent of respondents
Wharfage fees for exports could be reduced and the fees for some imports increased under a proposal from the Port of Melbourne to rebalance its prescribed service tariffs for 2021-22.
… powerdirect pty ltd - electricity retail licence powerdirect pty ltd was granted a licence to sell electricity in january 2004, which was revoked in april 2023. breadcrumb home overview licence granted powerdirect pty ltd was granted a licence on 14 january 2004. the licence can be accessed via the resources tab. …
Licence granted
Powerdirect Pty Ltd was granted a licence
We have completed our review of the maximum prices to apply for Central Highlands Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
9 September 2022
We are continuing our assessment of pending certificate claims for refrigerated cabinet installations to review whether they comply with the program rules.
Our review initially focused on claims that have a lower per premises certificate total. We have assessed and processed over 90 per cent of these non-duplicate lower risk claims. The remainder certificate claim assessments require action from the accredited persons involved.
Licence granted
Elysian Energy Pty Ltd was granted a licence on 19 December 2018.
The Essential Services Commission initiated a retailer of last resort process for Elysian Energy Pty Ltd on 2 September 2022.
Licence revoked
Elysian Energy Pty Ltd's licence was revoked effective from 10 October 2022.
We have completed our review of the maximum prices to apply for Coliban Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for East Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices and service levels to apply for Lower Murray Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
We have completed our review of the maximum prices and service levels to apply for Southern Rural Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision
We have completed our review of the maximum prices and service levels to apply for Westernport Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
Licence granted
AusNet Electricity Services Pty Ltd was granted a licence on 3 October 1994. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 3 August 2022 with effect from 1 October 2022.
From 1 August 2024, doorknocking is banned under the Victorian Energy Upgrades (VEU) program. This follows the ban on 'cold-call' telemarketing that took effect on 1 May 2024. Under the bans, businesses are not allowed to phone call or visit consumers at their homes or business premises to market activities under the program unless the consumer has provided prior consent to be telephoned or visited.
The prices households will pay for water services are under review as Victoria’s economic regulator examines pricing proposals from 14 of the state’s water businesses*.
Fee waivers, reductions and refunds
Information on circumstances in which VEU program fees may be waived, reduced or refunded can be found here.
VEU program - Fee waivers, reductions and refunds
(pdf, 153.37 KB)
FeesThe
… victorian default offer price review 2023-24 we have set the victorian default offer prices to apply from 1 july 2023 to 30 june 2024. average annual bills for default offer customers will go up by about 25 per cent. this is due to a large increase in wholesale electricity costs. breadcrumb home consultation paper 08 december 2022 2022-12-07 submissions close 30 january 2023 2023-01-30 draft decision paper 15 march 2023 2023-03-14 public forum 30 march
The state’s energy regulator has given Pan West Group Australia Pty Ltd, trading as Green Target Australia, a three-month suspension from participating as an ‘accredited person’ in the Victorian Energy Upgrades program over allegations the business breache
More information
4 November 2022
Media release: Regulator suspends business from participating in Victoria’s energy efficiency scheme following alleged unlawful lighting upgrade activity
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How
Victoria’s energy regulator is inviting feedback as it develops an enforceable code of practice that will apply to electricity transmission companies when accessing private land.
The Essential Services Commission today launched a consultation paper which will help to shape a new Land Access Code of Practice, being developed in response to community concerns about the ways a company was accessing private land for a major transmission project.