… ausnet services penalty notices 2023 (notifying customers of planned interruptions) ausnet services has paid penalties totalling over $40,000 after we issued penalty notices for allegedly failing to notify customers of a planned interruption in june 2022. breadcrumb home ausnet services penalty notices 2023 (notifying customers of planned interruptions) ausnet services has paid penalties totalling over $40,000 after we issued penalty notices
… below. changes to water heating and space heating and cooling activities water heating activity (activities 1 and 3) changes from 31 may 2023 new greenhouse gas (ghg) reduction calculations and product efficiency requirements for electric boosted solar water heaters and heat pump water heaters to be tested and modelled to as/nzs 4234:2021. introduction of new activities (activities 3c and 3d) that incentivise the replacement of inefficient gas water heaters with efficient electric
Victorian water businesses generally delivered on their promises to customers, despite challenges caused by wetter than average weather and flooding, according to a new report.
The Essential Services Commission today released its fifth annual water outcomes report. The annual outcomes reporting provides both:
The Essential Services Commission has released a draft decision which proposes to amend the Water Industry Standards. The Water Industry Standards set out the standards and conditions of service and supply that water businesses and their agents must comply with in providing certain regulated services to customers.
The Essential Services Commission has published new rules that electricity transmission companies must follow when accessing private land in Victoria.
The new enforceable Land Access Code of Practice will take effect from 1 March 2024.
… said commissioner bhojani. the commission remains committed to closely monitoring energy businesses for compliance with victoria’s energy laws and will not hesitate to act when there is evidence of non-compliance. the commission may issue penalty notices where it has reason to believe a business has contravened a civil penalty requirement. payment of a penalty notice is not an admission of a contravention of a civil penalty requirement. more information citipower pty ltd (citipower)
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Sumo Power Pty Ltd and Sumo Gas Pty Ltd (together, Sumo).
In its statement of claim filed yesterday, the commission alleges that between 31 December 2021 and 12 August 2022, Sumo engaged in unlawful door-to-door marketing of energy contracts to at least 5,941 Victorian consumers.
12 January 2024We have released an update to the Space Conditioning and Shower Rose Activity Guide to clarify the requirements of weather sealing (activity 15) in response to id
… they identify an actual or potential non-compliance in relation to the water industry standards. the new reporting obligations will better enable the commission to promote compliance by water businesses. the amendments also include updates to the family violence provision, which means that in addition to the requirement to have a family violence policy, water businesses will need to take action on each of the measures identified in the
… blue nrg pays $436,176 in penalties for alleged ‘guaranteed service level payment’ failures 12 march 2024 energy retailer blue nrg pty ltd (blue nrg) has paid $436,176 in penalties for allegedly breaching the victorian energy rules 1 related to guaranteed service level payments between july 2021 and june 2022. the essential services commission gathered evidence that blue nrg allegedly failed to credit guaranteed service level payments totalling over $125,000 to the
Penalty notices
2 February 2024
Blue NRG Pty Ltd penalty notices 2024
(pdf, 4.13 MB)
More information
12 March 2024
The commission can assist in a dispute regarding non-compliance with the Port of Melbourne tenancy customer charter (the charter). Our assistance is limited to expressing a non-binding view on whether process matters have been adhered to.Where we can assistWe can assist if all of the following apply:
On 6 February 2024, Cranbourne BESS Project Co Pty Limited as trustee for the Cranbourne BESS Project Trust applied for a licence to generate electricity for supply or sale, under section 18 of the Electricity Industry Act 2000 (VIC).
Consultation on the licence application closed on 5 March 2024. We did not receive any submissions.
We granted the licence on 19 March 2024.
… enforcement action against auspro group pty ltd breadcrumb home enforcement action against auspro group pty ltd a commission investigation identified victorian energy efficiency certificates (veecs) created by accredited business auspro group pty ltd (auspro) that allegedly breached the victorian energy upgrades (veu) program rules. alleged breach … A commission investigation identified
The enforceable Land Access Code of Practice came into effect on 1 March 2024.
… enforcement action against myom australia pty ltd breadcrumb home enforcement action against myom australia pty ltd 9 april 2024 the commission has taken enforcement action against myom australia pty ltd (myom) for an alleged contravention of a condition of its accreditation under the victorian energy upgrades (veu) program. alleged breach in october 2023, following a commission investigation that identified poor quality heat … 9 April
In November 2022, we cancelled the accreditation of Sara Corporation Pty Ltd, trading as Australian State Energy Upgrades (ASEU), under the Victorian Energy Upgrades (VEU) program for failing to comply with a mandatory order, issued after ASEU allegedly breached program rules.
Sara Corporation Pty Ltd, trading as Australian State Energy Upgrades (ASEU), is no longer an accredited person in the Victorian Energy Upgrades program following a decision announced today by the independent regulator.
The Essential Services Commission revoked ASEU’s program accreditation after it failed to meet a mandatory order issued in June 2022 to address allegations of non-compliance with the program rules.
… connection. contact your retailer of choice the first step is to either: contact your retailer contact the retailer you plan to sign up with and see what plans they can offer you. view a list of victorian retailers with information about their retail offers on the victorian energy compare website . you can also view our complete list of currently licenced retailers in victoria . in some specific cases, such as in embedded networks (such as apartment buildings and caravan parks),
5 December 2022
What has changed
We have updated Victorian Energy Upgrades (VEU) program accreditation application forms used to collect information from:
- new applicants
- existing accredited persons applying for additional activities.