Disputes under the Port of Melbourne tenancy customer charter

The commission can assist in a dispute regarding non-compliance with the Port of Melbourne tenancy customer charter (the charter). Our assistance is limited to expressing a non-binding view on whether process matters have been adhered to.

Where we can assist

We can assist if all of the following apply:

• your organisation is a tenant or prospective tenant at the Port of Melbourne
• your organisation has served a Dispute notice on the Port of Melbourne for non-compliance with the charter and the dispute has not been resolved within 10 business days
• the dispute relates to a process matter.

Raise your concerns first with the Port of Melbourne via tenancycomplaints@portofmelbourne.com, which has committed to receiving enquiries, complaints and disputes under the charter.

To make a request

Contact us at transport@esc.vic.gov.au and include the following:

• Full name
• Email
• Phone
• Name of organisation
• The section/s of the charter your organisation claims non-compliance
• A copy of the Dispute notice your organisation served the Port of Melbourne for non-compliance with the charter.

The limits of our role

The commission must adhere to its own legislation, policies and procedures, not the charter (which is prepared and maintained by the Port of Melbourne). While we may assist with disputes raised in accordance with the charter, we are not bound by the charter itself.

Our role is confined to providing non-binding assistance. We do not act as, or have the powers of, a court, mediator or arbitrator.