Victorian Energy Market report 2018-19
Published 26 November 2019What do customers experience when facing payment difficulty?
If you find it difficult to pay your energy bill, you may be able to access different forms of assistance from your retailer.
Before 1 January 2019, retailers offered varying levels of assistance and hardship programs to help customers. However, new rules are now in effect that require retailers to provide minimum forms of assistance to all customers facing payment difficulty.
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