Contents Victorian Energy Market report 2018-19 From the Chairperson An overview of the energy market Regulating the energy sector in Victoria Performance of energy businesses Energy retail products and prices Payment difficulty and disconnection Having trouble paying your bills? What do customers experience when facing payment difficulty? How many customers were disconnected? Complying with the energy rules Victorian Energy Market report 2018-19Published 26 November 2019Payment difficulty and disconnection An explanation of how energy retailers have performed in supporting customers experiencing payment difficulty. Having trouble paying your bills? What do customers experience when facing payment difficulty? How many customers were disconnected?
