Councils seeking a higher cap need to apply for a higher cap by 31 March each year.The application needs to set out:
- the proposed higher cap for each specified financial year
- the reasons why the council is seeking the higher cap
- how the views of ratepayers and the community have been considered in proposing the higher cap
- how the higher cap is an efficient use of council resources and represents value for money
- whether
2024 presentations
Annual Victorian Energy Upgrades Stakeholder Forum 2024Materials from the annual Victorian Energy Upgrades Stakeholder Forum on 21 November 2024.Video recording
28 November 2024
Presentation slides - Victorian Energy Upgrades Stakeholder Forum 2024
Presentation slides from
The average rate cap is set each financial year by the Minister for Local Government. Councils seeking to raise their average rates by more than the average rate cap must apply to us for a higher cap. Our guidance document for councils applying for a higher cap outlines in detail how we assess higher cap applications. We ask councils to address a range of matters in their application, including:
- the proposed higher cap for each specified financial year (up to 4 years
The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.The Victorian Default Offer is a fair, independently set electricity price that:
Our compliance and enforcement priorities in energy for 2024-25 will focus on:
Disconnections for non-payment
Electricity and gas are essential services. Consumers should only ever be disconnected by an energy retailer as a last resort for non-payment of a bill
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Water heating activities
Eligible water heating activities include:
- electric boosted solar replacing electric resistance (activity 1C)
- heat pump replacing electric resistance (activity 1D)
- heat pump replacing gas/LPG (activity 3C
On 5 March 2024, Flo Energy Australia Pty Ltd (ACN 664 209 330) applied for a licence to sell electricity in Victoria under section 18 of the Electricity Industry Act 2000 (Vic).We may grant or refuse the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).Consultation closed on 2 April 2024. You can read the submissions we received and Flo Energy
On 6 February 2024 Cranbourne BESS Project Co Pty Limited (ACN 663 227 843) ATF the Cranbourne BESS Project Trust (ABN 19 402 244 760) (Cranbourne BESS) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 5 March 2024. We did not receive any submissions.
We granted the licence on 19 March 2024.
Golden Plains WF1 Pty Ltd ATF Golden Plains WF1 Unit Trust - electricity generation and sale licence
On 29 January 2024, Golden Plains WF1 Pty Ltd ATF Golden Plains WF1 Unit Trust (ACN 650 490 056) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 26 February 2024. We did not receive any submissions.
We granted the licence on 29 February 2024.
We are responsible for setting and annually reviewing the Victorian Default Offer prices. The default offer is designed to be a simple, trusted and reasonably priced electricity option that safeguards customers who are unwilling or unable to engage in the market.We have set the Victorian Default Offer prices to apply from 1 July 2024 to 30 June 2025. How cost benchmarks and annual bills will change under our final decision
Change in average Victorian Default Offer
Guideline: Applications for electricity and gas industry licences
7 January 2025
Guideline: Applications for electricity industry and gas industry licences - version 1.4.2
This guideline provides information on the licence application process, as well as the variation, transfer and revocation of
We survey 5,200 water customers every 12 months across 15 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction. Customers rated each area out of 10, and we update these results each quarter to show the previous 12 months of survey results.Survey results for May 2024 to March 2025Our latest customer perception survey results show customer ratings of their
31 March 2025We have received enquiries about the eligibility of upgrades under the Victorian Energy Upgrades (VEU) space heating and cooling activity (activity 6) involving the replacement and decommissioning of multiple heaters where the heater is ‘the main form of heating any premises’.The below heaters are defined as being ‘the main form of heating any premises’ under Part 6 of the Victorian Energy Upgrades Specifications 2018 (VEU Specifications):
On 29 February 2024, CEP Energy Retail Pty Ltd (ACN 658 178 404) applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 28 March 2024. You can read the submissions we received and CEP Energy Retail Pty Ltd's response to these submissions in the Resources tab above.We granted the licence on 14 May 2024.
This code applies to:
- each distributor under its distribution licence or, if applicable, a condition of its exemption from the requirement to hold a licence
- each retailer under its retail licence or, if applicable, a condition of its exemption from the requirement to hold a licence
- each customer who is obliged to comply with this code under a distribution contract
- each person who takes supply from an embedded network
- each metering provider
OverviewWe are responsible for setting and annually reviewing the Victorian Default Offer prices. The default offer is designed to be a simple, trusted and reasonably priced electricity option that safeguards customers who are unwilling or unable to engage in the electricity market. We are in the process of setting the Victorian Default Offer prices to apply from 1 July 2025 to 30 June 2026. We want to hear your views on our draft decision paper. How cost components and
Changes to our reporting approach
27 March 2025
Our new approach to Victorian energy market reporting
(pdf, 91.33 KB)
We are developing a new Victorian Energy Upgrades (VEU) Registry to support the VEU program and participants, delivering enhanced functionality and a better user experience. This page provides more information and the latest updates about the development of the new Registry, which is set to launch on 3 June 2025.
Latest news
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Download a copy of over- and under-voltage graphs
2 April 2025
Download a copy of over- and under-voltage graphs
(pdf, 287.48 KB)
GridWise Energy Solutions voltage performance report
GridWise
Electricity and gas licences, exemptions and trial wavers
View licences for electricity and gas distributors, retailers and transmission services, and Victorian electricity generators. You can also view information on who