New Victorian Energy Upgrades Registry system project

We’re developing a new Victorian Energy Upgrades (VEU) Registry to support the VEU program and participants, which is set to launch in mid-2025. The new system will retain the core functions of the existing VEU Registry system and deliver new features for an improved user experience. 

We’ll support current VEU Registry users to make sure they are prepared and know how to use the new Registry. This will include webinars, videos and guides.

Functions and features of the new VEU Registry system

The new VEU Registry will continue to support the VEU program and participants by managing the following key tasks:

• Creating, registering, transferring and surrendering Victorian energy efficiency certificates (VEECs) under the VEU program. 
• Submitting and processing applications for accreditation, accreditation renewals, variation of accreditation and products. 
• Submitting and processing project-based activities and reports. 
• Tracking the ownership and status of all VEECs. 
• Maintaining various public registers as required by the Victorian Energy Efficiency Target Act 2007.

The new Registry will also deliver new features to improve the user experience, including: 

• Online forms for smoother submissions, with the ability to save and review as you go.
• Ability to upload more documents for efficient document management. 
• Transparent application progress tracking to improve visibility. 
• A user-friendly interface that is clear, intuitive and provides built-in guidance for tasks.  

Input from current users to shape the new system

The design and development of the new system is being informed by engagement with current VEU Registry users, including accredited persons, energy retailers and other program participants. 

This included an initial survey to all VEU account holders and interviews with those who expressed interest in sharing their views and experiences with the current VEU Registry system.  

Find out more and get involved

We will regularly update this page with the latest news, information and resources about the development and launch of the new VEU Registry system. We will also share key updates and information with current VEU Registry users. 

If you’d like to know more or get involved in further surveys and feedback sessions to help shape the new VEU Registry system, please email us at veuregistrysupport@esc.vic.gov.au.

Why are you upgrading the VEU Registry system?

The current VEU Registry has supported the VEU program for over 12 years. A modern system is now needed to improve program efficiency and experience, meet the requirements of recent legislative changes and support evolving program design and business needs.  

What platforms will you use for the new VEU Registry?

Salesforce has been selected as the platform for our new VEU Registry system, which will be customised to meet the needs of the VEU program.