… electricity and gas we licence a range of victorian gas and electricity businesses. we also publish codes and guidelines that regulated businesses must follow, and conduct reviews and inquiries that promote the long-term interests of electricity and gas consumers. breadcrumb home electricity and gas electricity and gas licences, exemptions and trial wavers view licences for electricity and gas distributors, retailers and … we regulate through a combination of legislation, licences, and
This page contains annual performance data for Guaranteed Service Level (GSL) payments that Victorian electricity distributors make to customers. This data is submitted to both the Essential Services Commission and the Australian Energy Regulator (AER). The data shows distributors’ performance against the customer service standards set in the Electricity Distribution Code of Practice. Electricity distributors are required to make GSL
On 14 February 2025, Goorambat East Solar Farm Pty Ltd (ACN 652 230 521) as trustee for Goorambat East Solar Farm Trust (ABN 60 585 057 338) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 17 March 2025. We did not receive any submissions. We granted the licence on 25 March 2025.
We regulate participants and products in the Victorian Energy Upgrades program to deliver energy efficiency improvements which are more affordable for consumers, and reduces their long term energy consumption.
Latest edition
Essential Updates: Victorian Energy Upgrades program - April 2025
New VEU Registry system: April update
This update contains important information, dates, deadlines and action required by VEU account holders ahead of the launch of the new VEU Registry system on 3 June 2025.
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… may 2019 2019-05-29 overview the victorian default offer allows every victorian household and small business to ask for a default offer from their electricity retailer from 1 july 2019. we were responsible for recommending to the victorian government what the offer (price) should be. the victorian government has released our final advice on the victorian default offer to apply from 1 july 2019, in response to the terms
Streamlining compliance and enforcement
We have released our final decision on the revised energy compliance and enforcement policy. Having been introduced in 2016, we considered it timely to review the policy and determine whether it was effectively and efficiently delivering outcomes for consumers.
The revised policy moves away from prescribing, in detail, our compliance and enforcement pathway. Instead, it sets out our broad approach to
1st Energy is a small energy retailer that sells electricity. In 2018, we asked Deloitte to audit this retailer on certain topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
CovaU is a small energy retailer that sells electricity and gas. In 2018, we asked RSM to audit this retailer on certain topics. underwent an audit by RSM on the following topics. View all energy business audit reports.
Diamond Energy is a small energy retailer that sells electricity. Diamond Energy underwent a baseline audit by BDO on the following topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
… activity 21a non omni-directionality transition period consultation 2019 we have proposed to extend the transition period to allow non omni-directional lamps to be installed until 31 july 2019. breadcrumb home consultation paper 10 april 2019 2019-04-09 submissions closed 24 april 2019 2019-04-24 final decision 30 april 2019 2019-04-30 overview we have finalised our consultation on the transition period to allow non omni-directional lamps to be installed
As part of our Electricity Distribution Code review 2019, we have reviewed the technical standards within the Electricity Distribution Code.
The technical standards of the code are reflective of an era when there was limited ways for customers to interact with the electricity network.
New energy technology such as solar generators and batteries are now making available choices for customers and how they could interact with the electricity network.
Our code review
3 May 2019
Download this update as a PDF
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We have updated the Victorian Energy Upgrades (VEU) Obligations and Program Guide for Accredited Persons to reflect that accredited persons (APs) must ensure that installers are equipped with safe