Penalty notices
29 Jan 2024
PN(G)1 - 2024 - Origin Energy (Vic) Pty Ltd - s152(1)
(pdf, 339.97 KB)
29 Jan 2024
PN(G)2 - 2024 - Origin Energy (Vic) Pty Ltd - s152(1
Each year, we identify enduring and strategic priorities for compliance and enforcement in the Victorian Energy Upgrades program to protect consumers and uphold program integrity. These priorities ensure we focus our resources on the right areas, based on current program risks and trends.We are committed to engaging and supporting all VEU participants to help them understand and voluntarily comply with their obligations. In line with our Compliance and Enforcement Policy, we
The Essential Services Commission is currently reviewing three licence applications from the following energy retailers:
- Flo Energy Australia Pty Ltd
- Tesla Energy Ventures Australia Pty Ltd
- CEP Energy Retail Pty Ltd
The Essential Services Commission has released its draft decision on the 2024-25 Victorian Default offer for public consultation.
10 April 2024Clarifying requirements for LED floodlight installationsWe have identified a number of instances where LED floodlights have been installed in existing enclosed light fittings in open air public car parks and public spaces. The existing fittings were likely designed for the specific lamps they previously contained and may not be suitable to house LED floodlights.
The Essential Services Commission has accepted a court enforceable undertaking from AusNet Electricity Services Pty Ltd (AusNet) following Ausnet’s failure to provide adequate power outage information and customer communication channels to its customers after the February 2024 Victorian storms.
The Essential Services Commission has accepted a court enforceable undertaking from ReAmped Energy Pty Ltd (ReAmped Energy) following various failures related to ‘best offer’ obligations that affected 3,149 customers between 1 August 2022 and 30 June 2023.
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ReAmped Energy enforceable undertaking for alleged breaches of the ‘best offer’ obligations
(pdf, 4.36 MB)
Energy Retail Code of Practice
The Essential Services Commission is seeking submissions from interested stakeholders about its review of new customer contributions, also known as developer charges, for water, sewerage and recycled water connections.The review will cover new customer contributions levied by regional urban and metropolitan retail water businesses. These charges are a contribution towards the costs of works to provide new or expanded services to a property.
… greater western water makes court-enforceable commitment to improve family violence processes 30 august 2024 the essential services commission has accepted a court enforceable undertaking from greater western water , after greater western water admitted it failed to meet its obligations to support customers affected by family violence in 2023. in providing the enforceable undertaking to the commission, greater western water acknowledged
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31 October 2024
Media release - Victorian energy retailers surrender over 6.2 million certificates to offset energy emissions in 2023
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How we regulate the VEU program
Engagement with consumers experiencing vulnerability
On 31 October 2024, we held a session on effective and inclusive engagement with consumers experiencing vulnerability where participants gained valuable insights from Coliban Water, South Gippsland Water, and GWM Water. Key themes included accessible support for vulnerable customers, community-led engagement, data-driven feedback, cross-sector collaboration, and transparent customer-focused pricing
Licence grantedAusNet Gas Services Pty Ltd was granted a gas distribution licence on 11 December 1997. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
Licence grantedGas Networks Victoria Pty Ltd was granted a gas distribution licence on 16 December 2016. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
In its final decision on Goulburn-Murray Water’s prices for water services, the Essential Services Commission has approved new prices for customers over the 4-year period commencing 1 July 2024. Prices will change broadly in line with inflation, including for gravity irrigation, although outcomes differ by service and region. The pricing decision affects customers receiving rural water services in Goulburn-Murray Water’s service area in northern Victoria.
4 July 2024Update to non-building based lighting upgrade (activity 35) requirements We are strengthening record keeping requirements for non-building based lighting (activity 35) under the Victorian Energy Upgrades (VEU) program, to safeguard consumers and support program participant compliance.
Victorian consumers are protected from unwanted marketing visits and phone calls to their homes and businesses about the Victorian Energy Upgrades (VEU) program. From today (1 August 2024), doorknocking is banned under the VEU program. This follows the ban on ‘cold-call' telemarketing that took effect on 1 May 2024. The Victorian Government introduced the bans to protect consumers from problematic telemarketing and doorknocking practices under the program.
In recent years, Melbourne Water has applied ‘special drainage area’ prices to properties in the Koo Wee Rup: Longwarry Flood Protection District and Patterson Lakes (including Quiet Lakes and tidal waterways areas).
Melbourne Water does this through the Water Act 1989.
Featured work
Reviewing the Energy Retail Code of Practice
We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers
20 November 2024In response to stakeholder queries, we have updated the activity guides for the pre-rinse spray valve (activity 36) and lighting (activities 27, 34 and 35) activities to clarify the following: