Jemena has paid $50,000 in penalties for alleged breaches of the Electricity Distribution Code relating to planned interruption notification.
Jemena allegedly failed to give Greenvale customers four days notice about the planned power outage on 22 October 2018.
29 May 2019
Jemena penalty notices 26-30 (planned interruption
New protections for customers affected by family violence have now been introduced by the state’s energy regulator.
We will be releasing updates to the VEU Registry and our guidance documents to reflect changes to the program rules commencing on 10 June 2019.
We will also be releasing changes to VEEC creation forms for specific activities under the program.
All program participants should prepare for these program changes commencing on 10 June 2019.
Regulatory changes commencing in June 2019
We will be releasing a number of
… new standards for energy bills and marketing 2018 we set new standards for bills and marketing materials to help customers navigate the energy market more effectively. breadcrumb home project started 2000-01-02 final decision (best offer) 30 october 2018 2018-10-29 final … the technical final decision in may 2019. 'best offer' information for energy consumers retailers must tell customers on their bill whether they're on the best energy plan and how much
… information we collect as part of the licensing exemptions registration process. breadcrumb home overview in 2017, the victorian government introduced new rules for exempt persons that requires them to register with us for an electricity licensing exemption . many exempt sellers and suppliers that do not have an electricity licence, and supply or sell electricity to other people, must register with us. you may need to register with us if you: buy electricity from a licensed retailer and
We updated the energy rules to better protect residential customers that are anticipating or facing payment difficulty.
Support for residential customers having trouble paying their energy bills
The framework has three key objectives
To help residential customers avoid getting into debt with their retailer.
To make it easier for residential customers to pay for their ongoing energy use, repay their debt when they have missed a bill and lower their
Our final decision and price determination for the Victorian Default Offer came into effect on 1 January 2020.
Made under section 33 of the Essential Services Commission Act 2001 (Vic), this price determination applies to the way standing offers, under section 35 of the Electricity Industry Act 2000 (Vic), are calculated or otherwise determined.
It applies to the tariffs (prices) licensed retailers who sell electricity in Victoria can charge domestic and small business customers
17 July 2019
Download this document as a PDF
(pdf, 221.56 KB)
We recently received a number of stakeholders’ queries about the eligibility of off-grid sites under the Victorian Energy Upgrades (VEU) program.
Our decision
Victorian energy efficiency
The Rail Access Dispute Resolution Guideline sets out our processes, procedures and preferred strategies for resolving access regime disputes under the Rail Corporations Act 1996. It also sets out the rights, obligations and responsibilities of access providers, access seekers, users, the Commission and affected stakeholders in relation to such disputes. It should be read with the Information Paper
The schedules are based on findings from our water price reviews and outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
The review covered the four year regulatory period commencing on 1 July 2009. Melbourne Water was included in this review in relation to its bulk water and sewerage services.
We completed our assessment of the businesses' proposals against the pricing principles in the Water Industry Regulatory Order (WIRO). We have approved the businesses' proposed prices or specified maximum prices, or the manner in which prices are to be determined, for the services provided by
On 5 April 2012, Melbourne Water submitted its 2012-13 price proposal for these special drainage areas. We then released our Melbourne Water Special Drainage Areas 2012-13 Price Review: Final Decision.
These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.
View our Victorian Energy Market Report, which replaced our energy retail performance reports. Written for consumers, the market report details the current state of the Victorian electricity and gas markets
To identify the best way to set an efficiency factor, we undertook a productivity study. The study looks at productivity trends in the sector and identified options to estimate an efficiency factor.
We used feedback on the productivity study to help inform our draft proposal on setting a local government efficiency factor. In turn, feedback on our draft proposal has helped inform our final paper on advising a local government efficiency factor.
Why set an efficiency
This page summarises Goulburn Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Goulburn Valley Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
This page summarises Westernport Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Westernport Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
The pricing order
The Port of Melbourne's prescribed services are regulated by a pricing order, which is made under section 49A of the Port Management Act 1995 (Vic). The pricing order sets out the requirements for the Port of Melbourne when setting prices for prescribed services, such as:
- how to calculate prices
- the extent prices can change between years
- when the Port of Melbourne needs to apply to us for variations.
In 2008, the Minister for Finance asked us to conduct an inquiry into the development of a state-based access regime for water and sewerage infrastructure services, including the access pricing methodology.
Our final report is set out in three volumes:
- Final Report Volume I sets out the commission’s findings and its recommendations to the Minister for Finance.
- Final Report Volume II provides a comprehensive explanation of the commission’s
Read more about our role in administering the Port of Melbourne pricing order.
Featured work
Port of Melbourne market rent inquiry 2025
We are conducting our second inquiry to assess the use of power in
… is fully responsible for the access charge. we also made some minor amendments to the taxi fare schedule to simplifying wording, removing duplication of other regulations and reducing prescriptiveness. the updated determination will take effect from 1 november 2016. resources 17 october 2016 updating the schedule of maximum taxi fares document - final decision (pdf, 702.88 kb) 17 october 2016 notice of determination - updating the schedule of maximum taxi fares document (pdf, 263.66 kb)