We are responsible for monitoring and reporting on the competitiveness and efficiency of the Victorian retail markets for electricity and gas.The dashboard provides a visual summary of key trends in the energy market and the performance of energy retailers.It pieces together key facts about the energy industry in areas such as retailers’ customer service and assistance provided to customers in payment difficulty.We provide updates on the energy market throughout the year.
Licence grantedDelta Power & Energy (Vales Point) Pty Ltd (trading as Delta Electricity ) (formerly Sunset Power International Pty Ltd (trading as Delta Electricity)) was granted an electricity retail licence on 21 March 2018. Licence variedThis licence was last varied on 13 March 2025. The licence can be accessed via the resources tab.
… origin penalised $17.6 million for failings affecting over 650,000 customers 22 march 2025 australia’s largest energy retailer, origin energy, has been ordered to pay $17,605,000 by the supreme court of victoria after admitting to breaches of victoria’s energy rules that affected 668,750 customers. this is the largest financial penalty for breaches of victoria’s energy rules in the state’s history. between them, origin energy
All products to be installed under the Victorian Energy Upgrades (VEU) program need to be listed in the VEU Register of Products by the time Victorian energy efficiency certificates (VEECs) are created.This usually involves a product application and approval process. The exceptions to this are certain Greenhouse and Energy Minimum Standards (GEMS) listed products, approved products for public lighting upgrade activity (AEMO), gas efficiency products and induction cooktop
More information
Supreme Court of Victoria judgement
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Media release: Origin penalised $17.6 million for failings affecting over 650,000 customers
March 2025
This code covers aspects of electricity customer transfer process. It applies to:
- electricity distributors
- electricity retailers
- electricity metering providers
- electricity metering data providers.
… as future x power (, ) 3 december 2014 stanwell corporation limited – electricity retail licence (, ) 26 november 2014 sumo power pty ltd – electricity retail licence (, ) 3 december 2014 next business energy pty ltd – electricity retail licence (, ) 1 august 2012 pacific blue retail pty ltd – electricity retail licence formerly tango energy pty ltd (, ) 4 june 2014 onsite energy solutions pty ltd – electricity retail licence (, ) 17 july 2013 iberdrola australia energy markets pty
The Minister for Local Government has set the average rate cap for the 2025-26 financial year at 3 per cent. If a council wished to increase its average rates for this financial year by more than this amount, it had until 31 March 2025 to apply for a higher cap. Higher cap applications we are currently considering Applied for: CouncilDate application received2025-262026-27
More information for consumers
Find out more about energy bills, supply and our reporting on the electricity and gas sector.
Information for electricity and gas consumers
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7 February 2019
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We have finalised our training and licensing requirements for incandescent GLS or compact fluorescent lamp (CFL) replacement activities (activity 21A) under the Victorian Energy Upgrades program.
Following our 2019 review of the Victorian Energy Efficiency Target Guidelines, we have decided to implement all the key amendments from the draft decision (PDF).
The amended guidelines was gazetted on the Victorian Government Gazette on 16 May 2019. The new guidelines takes effect on 3 June 2019.
Summary of key changes to the guidelines
These include:
- changes to Register of Products requirements
- allowing
Tango Energy is a small energy retailer that sells electricity. Tango Energy underwent a baseline audit by Deloitte on the following topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
Victorian consumers will be given the power to request an adjusted bill from their energy retailer after providing an update of their gas usage under changes to the state’s energy rules.
Under the new rules set by the Essential Services Commission, customers who receive an estimated bill will be able to do their own meter reading from 1 July this year.
We assess or reject applications for council rate caps higher than the cap set by the Minister for Local Government each year.
In 2019, we received two applications to exceed the 2.5 per cent council rate cap set by the Minister for Local Government for 2019–20 from Mansfield Shire Council and Warrnambool City Council.
Higher caps applied for and approved
The following table outlines the higher caps that were sought (including minister's rate cap) for each
… more about the victorian energy upgrades program. (, ) media releases victorian energy upgrades for general enquiries phone: (+61 3) 9032 1300 or 1300 664 969 email: reception@esc.vic.gov.au you can also find us on facebook and linkedin . for veu enquiries phone: (+61 3) 9032 1310 or submit a contact form . for media enquiries if you have a media enquiry, please contact: email: media@esc.vic.gov.au phone: (+61) 437 677 385 subscribe visit our newsletters page to subscribe to
Jemena has paid $50,000 in penalties for alleged breaches of the Electricity Distribution Code relating to planned interruption notification.
Jemena allegedly failed to give Greenvale customers four days notice about the planned power outage on 22 October 2018.
29 May 2019
Jemena penalty notices 26-30 (planned interruption