In September 2007, the Minister for Roads and Ports directed us, under section 186 (i) of the Transport (Compliance and MIscellaneous) Act 1983, to undertake an independent review of taxi-cab fares in Victoria. We submitted a final report to the Victorian Government in September 2008.
This guideline applies to all bills issued by a retailer that relate in part or in whole to a period from or after 1 February 2003.
The greenhouse gas co-efficient for each year can be found on the resources tab of this page.
Guideline: Greenhouse Gas Disclosure on Electricity Customers' Bills
1 March 2022
Our community engagement resources help councils better understand the community engagement expectations of the Fair Go Rates system, which outlines our role in council rate capping.
We do not recommend particular tools or methods of community engagement when councils are preparing a higher cap application. However, councils looking for additional support in this area can access resources including
This code also includes information on:
- managing assets and guaranteed service levels
- installing new public lighting and making alterations to existing public lighting
- providing information on public lighting data
- billing and dispute resolutions.
13 May 2013
Information Specifications for Victorian Energy Retailers
(pdf, 384.84 KB)
Performance indicators templates
21 January 2016
More information
Information for electricity and gas consumers
Learn more about your rights as an electricity and gas consumer.
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Gas and electricity bills are sometimes estimatedWhile gas and electricity bills are generally based on a
Before 1 November 2018, we approved or rejected rail access arrangements, produced codes and guidelines and conducted reviews of the rail access regime. We no longer have this role. The new rail access regime is administered by the Minister for Transport and Transport for Victoria as of 1 November 2018.
Under the Rail Management Act, a rail access arrangement in effect before 1 November 2018 remains binding until a new rail access arrangement under the new
Unaccounted for gas (UAFG) is the difference between the measured quantity of gas entering the gas distribution system from various supply points and the gas delivered to customers.
We undertake reviews of UAFG benchmarks in the Gas Distribution System Code, which contains UAFG benchmarks for Victorian gas distributors. We calculate new benchmarks when we complete reviews
Our energy team is responsible for:
- licensing businesses involved in supplying electricity and gas in Victoria
- establishing and maintaining codes and guidelines that outline the rules for the distribution of electricity and gas as well as retail energy sale in Victoria
- promoting and enforcing compliance with the codes
- reporting on the performance of energy businesses and on energy prices.
We have completed our review of the maximum prices and service levels for Goulburn-Murray Water for the four year period of 1 July 2020 to 30 June 2024.
This review directly affects the prices Goulburn-Murray Water customers pay and the services they receive from 1 July 2020.
Our determination sets out the prices from 1 July 2020 to 30 June 2024.
We conducted our review under the Water Charge (infrastructure) Rules and the Water Industry
‘I really wanted to be a rock star when I was little. I have five guitars: one electric, one steel string, three nylons and an oud. I still have my first guitar, which is 30 years old.
‘I played acoustic for a long time. These days, I strum a guitar every now and then, often not so well. To keep up my creative side I write short film scripts. At the moment I’m collaborating on a comedy web series with a colleague!
Speech by Dr Ron Ben-David, Essential Services Commission Chairperson, to the family violence resources review forum on 30 August 2018.
In 2014, the former Consumer Utility Advocacy Centre (CAUC) released a report on the need for utilities to take action on assisting customers facing family violence.
At around the same time, my wife, Lauren, who works in the community sector, started getting on my back about why we (the Essential Services Commission) weren’t doing anything about family violence.
We are developing resources for energy retailers outlining how they can support customers experiencing economic abuse associated with family violence.
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2019, retailers will continue to be able to offer solar system owners either a single rate, a time-varying rate or both rates.
Final decision
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Non-building based lighting upgrades eligibility
Non-building based lighting upgrades are lighting upgrades undertaken in a place, other than an upgrade undertaken in a
Metro Trains access arrangements and extensions
Pacific National access arrangements and extensions
This guideline sets out what retailers and distributors need to report to us. To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
This review focused on amending the guideline to ensure that it aligns with the payment difficulty framework.
We updated the performance indicators and compliance obligations set out in the reporting guideline and also made a number
We proposed changes to energy retailer compliance and performance reporting obligations in order to:
- comply with new statutory monitoring and reporting requirements that came into effect on 1 January 2016
- consolidate and streamline existing compliance and performance reporting guidelines
- assist in the transition to the new framework for assisting customers experiencing payment difficulty due to come into effect on 1 July 2017
- enable
In 2018-19, we received 131 submissions on our projects.
Many submissions for this year related to the fare review of unbooked commercial passenger vehicles (taxis) and the review of non-cash payment surcharges.
Accident towing
- Review of accident towing & storage fees draft report August 2018: two submissions
- Unbooked commercial passenger
6 November 2019
Download this update as a PDF
(pdf, 159.54 KB)
From the week beginning 18 November, we will be automating our request for further information (RFI) process for all Victorian energy efficiency certificates (VEECs) created in the VEU