Energy retail performance reports

These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.

Cog wheel.
  • Project started
  • Project completed

Overview

These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.

View our Victorian Energy Market Report, which replaced our energy retail performance reports. Written for consumers, the market report details the current state of the Victorian electricity and gas markets.

Resources

Performance Reports 2014-15 – Energy Retailers

16 June 2016
Energy Retailers Compliance Report 2014-15
(pdf, 982.54 KB)
5 May 2016
Comparative Performance Report 2014-15 – Customer Service
(pdf, 586.35 KB)
15 January 2016
Comparative Performance Report 2014-15 – Pricing
(pdf, 2.45 MB)

Performance Reports 2013-14 – Energy Retailers

8 April 2015
Compliance Report 2013-14
(pdf, 859.83 KB)
17 December 2014
Comparative Performance Report 2013-14 – Pricing – Supplementary Report for electricity flexible prices
(pdf, 682.22 KB)
17 December 2014
Comparative Performance Report 2013-14 – Customer Service
(pdf, 1.2 MB)
15 October 2014
Comparative Performance Report 2013-14 – Pricing
(pdf, 1.64 MB)

Performance Reports 2012-13 – Energy Retailers

13 October 2014
Compliance Report 2012-13
(pdf, 771.62 KB)
15 January 2014
Comparative Performance Report 2012-13 – Customer Service (Revised January 2014)
(pdf, 1.41 MB)
15 October 2013
Comparative Performance Report 2012-13 – Pricing
(pdf, 1.75 MB)
15 October 2013
Comparative Performance Report 2012-13 – Pricing (Appendix A – Additional Pricing Data Set)
(xlsx, 91.72 KB)

Energy Retail Performance Indicators

13 May 2013
Gas Template – Jan to June 2013
(xls, 41 KB)
13 May 2013
Gas Template July to Dec 2012
(xls, 41 KB)
13 May 2013
Electricity Template Jan – June 2013
(xlsx, 38.53 KB)
13 May 2013
Electricity Template July – Dec 2012
(xlsx, 38.54 KB)
13 May 2013
Full Set of Changes for 2013-14
(pdf, 381.68 KB)
13 May 2013
Final Decision – Energy Retail Performance Indicators
(pdf, 1.08 MB)

Performance Reports 2011-12 – Energy Retailers

19 December 2012
Compliance Report 2011-12
(pdf, 673.7 KB)
13 December 2012
Comparative Performance Report 2011-12 – Victorian Energy Utility Call Centre
(pdf, 493.71 KB)
10 December 2012
Comparative Performance Report 2011-12 – Customer Service
(pdf, 1.41 MB)
20 September 2012
Comparative Performance Report 2011-12 – Pricing
(pdf, 1.9 MB)
20 September 2012
Comparative Performance Report 2011-12 – Pricing (Appendix A – Additional Pricing Data Set)
(xls, 154.5 KB)

Energy Retail Performance Report 2010-11 – Customer Service Correspondence

27 February 2012
Simply Energy Response
(pdf, 326.93 KB)
27 February 2012
Austrailan Power & Gas Response
(pdf, 743.39 KB)
27 February 2012
Click Energy Response
(pdf, 321.21 KB)
27 February 2012
Dodo Power & Gas Response
(pdf, 382.56 KB)
27 February 2012
Lumo Energy Response
(pdf, 441.19 KB)
27 February 2012
AGL Response
(pdf, 150.5 KB)
27 February 2012
Neighbourhood Energy Response
(pdf, 766.58 KB)
27 February 2012
Origin Energy Response
(pdf, 221.48 KB)
27 February 2012
Powerdirect Response
(pdf, 74.71 KB)
27 February 2012
Red Energy Response
(pdf, 221.09 KB)
27 February 2012
Truenergy Response
(pdf, 343.21 KB)
19 December 2011
Origin Energy Correspondence
(pdf, 204.42 KB)
19 December 2011
AGL Correspondence
(pdf, 316.15 KB)
18 December 2011
Simply Energy Correspondence
(pdf, 227.68 KB)
18 December 2011
Red Energy Correspondence
(pdf, 302.86 KB)
18 December 2011
Powerdirect Correspondence
(pdf, 213.38 KB)
18 December 2011
Neighbourhood Energy Correspondence
(pdf, 297.34 KB)
18 December 2011
Lumo Energy Correspondence
(pdf, 292.4 KB)
18 December 2011
Dodo Power & Gas Correspondence
(pdf, 164.53 KB)
18 December 2011
Click Energy Correspondence
(pdf, 189.04 KB)
18 December 2011
Simply Energy Correspondence
(pdf, 227.68 KB)
18 Decembers 2011
Truenergy Correspondence
(pdf, 229.76 KB)

Performance Report 2010-11 – Energy Retailers

11 May 2012
Compliance Report 2010-11
(pdf, 253.62 KB)
19 December 2011
Performance Report 2010-11 – Pricing Appendix
(xls, 135.5 KB)
19 December 2011
Performance Report 2010-11 – Pricing
(pdf, 3.53 MB)
19 December 2011
Performance Report 2010-11 – Market Overview
(pdf, 291.61 KB)
19 December 2011
Performance Report 2010-11 – Customer Service
(pdf, 1.17 MB)

Performance Reports 2009-10 – Energy Retailers

16 August 2016
Compliance Report 2009-10
(pdf, 245.92 KB)
16 December 2010
Performance Report 2009-10 – Customer Service
(pdf, 495.24 KB)
15 December 2010
Comparative Performance Report 2009-10 – Victorian Energy Utility
(pdf, 357.6 KB)
15 December 2010
Performance Report 2009-10 – Pricing
(pdf, 759.28 KB)

Performance Report 2008-09 – Energy Retailers

23 January 2011
Compliance Report 2008-09
(pdf, 157.03 KB)
16 December 2009
Performance Report 2008-09 – Summary
(pdf, 1.3 MB)
16 December 2009
Performance Report 2008-9 – Pricing and The Competitive Market
(pdf, 1.29 MB)
13 December 2009
Comparative Performance Report 2008-09 – Victorian Energy Utility
(pdf, 261.46 KB)
13 December 2009
Performance Report 2008-09 – Customer Service
(pdf, 742.23 KB)
Was this page useful?
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.