Penalty notices
14 February 2020
Alinta Energy penalty notices 2020 (explicit informed consent)
(pdf, 3.36 MB)
Further information
Key audit results 2018–19
Blue NRG’s disconnection warning notices contained inaccurate overdue amounts.
… feedback invited on new energy code of practice 13 october 2021 more than 100 energy industry and community stakeholders came together recently to hear about plans to remake our energy rules into a code of practice to align with new legislation before parliament. the essential … to listen and learn. but for now, stay well and take care. staff articles electricity and gas for general enquiries phone: (+61 3) 9032 1300 or 1300 664
… water businesses delivering customer commitments 19 october 2021 a new report shows victoria’s water businesses delivering on promises to customers, despite the ongoing impact of the coronavirus pandemic. the essential services commission’s third annual water outcomes report … Wannon Water , Yarra Valley Water . Central Highlands Water , Greater Western Water (former City West Water area) , GWMWater , North East Water , Southern Rural Water , Westernport Water . None … Media releases
… million in penalties for allegedly charging exit fees to thousands of customers 25 october 2021 origin energy companies have paid penalties totalling $5 million after allegedly charging prohibited exit fees to more than 20,000 gas and electricity small business customers. the essential services commission issued 250 penalty notices to origin energy after evidence showed that more than 77,000 gas and electricity small business contracts wrongly included exit fees. as a
All 79 Victorian councils have complied with the average rate cap set for 2021–22, according to a new report from the Essential Services Commission.
Helping Victorian households and small businesses maintain access to essential services during the pandemic has been a key focus for the state’s economic regulator over the past year.
The Essential Services Commission annual report for 2020–21 has been tabled in state parliament by the responsible minister, Assistant Treasurer Danny Pearson.
6 December 2021
We have received a number of complaints and allegations of inappropriate conduct relating to in-home display activities under the Victorian Energy Upgrades (VEU) program. The types of complaints fall into three broad categories:
… telstra energy must provide special protections for consumers as part of victorian energy licences 16 december 2021 the essential services commission has granted telstra energy (retail) pty ltd, a subsidiary of telstra corporation limited, licences to sell gas and electricity to victorian consumers . as a special condition of its licences, telstra energy will establish a specialist team to handle all enquiries and
… on average. fuel accounts for only 7 per cent of index costs, contributing a decline of 0.65 percentage points to the adjustment. the fare adjustment was triggered because the sum of labour and fuel cost changes exceeded the one percentage point threshold. 24 september 2023 media release: ‘unbooked’ taxi fares to increase 4.1 per cent from 1 october following annual adjustment for fuel and labour costs (, ) 2022 final decision in september 2022, we completed our review of maximum fares
… barwon water price review 2023 we have approved the prices barwon water can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 barwon water price submission 30 september 2022 2022-09-30 consultation closes 1 december 2022 2022-12-01 draft decision 30 march 2023 2023-03-29 consultation closes 9 may 2023 2023-05-09 final decision 23 june 2023 2023-06-22 new prices apply 1 july 2023 2023-06-30
… gippsland water price review 2023 we have approved the prices gippsland water can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 gippsland water price submission 30 september 2022 2022-09-30 consultation closes 1 december 2022 2022-12-01 draft decision 2 march 2023 2023-03-01 consultation closes 28 april 2023 2023-04-28 final decision 23 june 2023 2023-06-22 new prices apply 1 july 2023
… gwmwater price review 2023 we have approved the prices gwmwater can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 gwmwater price submission 30 september 2022 2022-09-30 consultation closes 1 december 2022 2022-12-01 draft decision 2 march 2023 2023-03-01 consultation closes 28 april 2023 2023-04-28 final decision 23 june 2023 2023-06-22 new prices apply 1 july 2023 …
We have
… south gippsland water price review 2023 we have approved the prices south gippsland water can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 south gippsland water price submission 30 september 2022 2022-09-30 consultation closes 1 december 2022 2022-12-01 draft decision 30 march 2023 2023-03-30 consultation closes 9 may 2023 2023-05-09 final decision 23 june 2023 2023-06-22 new prices apply 1 july 2023
… wannon water price review 2023 we have approved the prices wannon water can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 wannon water price submission 30 september 2022 2022-09-30 consultation closes 1 december 2022 2022-12-01 draft decision 6 april 2023 2023-04-05 consultation closes 9 may 2023 2023-05-09 final decision 23 june 2023 2023-06-22 new prices apply 1 july 2023 2023-06-30
… yarra valley water price review 2023 we have approved the prices yarra valley water can charge from 1 july 2023 to 30 june 2028. breadcrumb home guidance paper 26 october 2021 2021-10-26 yarra valley water price submission 30 september 2022 2022-09-30 consultation on price submission closes 1 december 2022 2022-12-01 draft decision 20 december 2022 2022-12-19 consultation on draft decision closes 10 march 2023 2023-03-10
Licence granted
Jemena Electricity Networks (Vic) Ltd was granted a licence on 3 October 1994. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 3 August 2022 with effect from 1 October 2022.
The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties.
… updated and new resources relating to the veu code of conduct we have released an updated guideline and industry materials to support accredited persons and scheme participants comply with the code of conduct in day-to-day practice breadcrumb home updated and new resources relating to the veu code of … 2 November 2022
… march, and further economic analysis using the latest data. the final 2023-24 victorian default offer prices represent an annual increase of 25 per cent – that is $352 for residential customers (assuming annual usage of 4,000 kwh usage), and $752 for small business customers (assuming annual usage of 10,000kwh i ). typical bills for residential customers will increase from $1,403 to $1,755 next financial year, and for small business customers, this means an increase from