We have approved the prices South Gippsland Water can charge from 1 July 2023 to 30 June 2028.
South Gippsland Water price review 2023
- Guidance paper26 October 2021
- South Gippsland Water price submission30 September 2022
- Consultation closes1 December 2022
- Draft decision30 March 2023
- Consultation closes9 May 2023
- Final decision23 June 2023
- New prices apply1 July 2023
Overview
We have completed our review of the maximum prices and service levels to apply for South Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release.
View our final decision and price determination
Key Facts
Typical water and sewerage bills will rise from 1 July 2023
Typical annual residential owner occupier bills for 2023-24 will be $1,265 (including inflation), a 9.6 per cent increase from $1,154 in 2022-23.
Tariffs
South Gippsland Water’s water tariff structure between fixed and volumetric, will remain unchanged for the period between 2023–28.
Five outcome commitments
South Gippsland Water worked with its customers to develop outcomes, with accompanying measures and targets to track its performance each year.
South Gippsland Water’s outcome commitments to its customers are:
- Reliability - plan for the future, be reliable and minimise unplanned interruptions to services
- Water - provide safe, clean drinking water
- Wastewater - safe wastewater service that contributes to the liveability of our communities
- Environment - be environmentally sustainable and adapt to a future impacted by climate variability
- Integrity - we will act with honesty, respect and strive to balance affordability, value-for-money and fairness.
Read our fact sheet on the final decision
Consultation on our draft decision
We consulted on our draft decision between 30 March and 9 May 2023. All feedback received informed our decision making process.
- We received three submissions.
- We held a public forum on 28 April 2023 attended by 22 people online and 20 in person, including representatives from the water business and commission staff.
- South Gippsland Water provided a response to our draft decision.
Topics of discussion during the forum included:
- waste water into Venus Bay
- water supplies and water pressure across different parts of the region
- the performance of, and issues, with water treatment plants
The recording of this forum can be accessed below.
The public submissions received are available in the resources tab of this page.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
Our final decision and price determination
Submissions on our draft decision
26 May 2023
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South Gippsland Water's price submission
Feedback on South Gippsland Water's price submission
We consulted on South Gippsland Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 3 submissions that included feedback on its approach to some cost recovery, its engagement, and waterways management.
We consider all feedback in our draft decision on South Gippsland Water's proposals.
Guidance
Our guidance to South Gippsland Water on preparing its price submission.
Interactive fact sheet
In June 2023 the Essential Services Commission released its final decision on South Gippsland Water’s price submission. The final decision completes our review of the maximum prices that South Gippsland Water may charge for its services for a five-year regulatory period from 1 July 2023 to 30 June 2028.