Most Goulburn-Murray Water customers will see falling prices from 1 July under a decision released by the state’s independent pricing regulator.
… customer service standards 16 march 2021 ausnet services - greenfields negotiated electricity connections (pdf, 3.06 mb) 16 march 2021 citipower, powercor, united energy - greenfields negotiated electricity connections (pdf, 1.67 mb) 16 march 2021 jemena - greenfields negotiated electricity connections (pdf, 746.28 kb) resources final decision 16 march 2021 final decision - timely negotiated electricity connections (pdf, 441.05 kb) 16 march 2021 public engagement summary - timely
11 February 2021
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11 February 2021
Our project-based activities guidance documents have been updated based on feedback from internal and external stakeholders. For a complete understanding of changes to project-
… new standards aim to reduce delays to connect new housing developments 16 march 2021 victoria’s economic regulator has signed off on new service standards from electricity distributors aimed at slashing the time it takes to connect new housing developments to power. essential services commission acting executive director for energy, dean wickenton says removing sluggish connection processes will be a boost for developers
… breaking down the barriers to get to fair 12 may 2021 around 130 representatives from the energy, water and banking industries, the community sector and local government attended a virtual forum on tuesday 11 may to discuss a new strategy aimed at breaking down the barriers to essential services . in 'getting to fair: breaking down barriers to essential services', the essential services … from: energy and water ombudsman of victoria and queensland australian
24 May 2021
Media release: Electricians to be referred to police for alleged attempt to defraud energy efficiency scheme
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In March 2021, we found that National Carbon Bank of Australia and Ecocare Carbon Solutions had breached the rules of the Victorian
… guideline: maximum cap for pay-on-time discounts the purpose of this guideline is to provide information to energy retailers and other interested parties on the cap that applies to pay-on-time discounts offered as part of any market retail contract entered into on or after 1 july 2024. breadcrumb home guideline: maximum cap for pay-on-time discounts 1. purpose of this guideline 1.1. the purpose of this guideline is to provide information to energy retailers and other
… richiedi la ‘best energy offer’ breadcrumb home richiedi la ‘best energy offer’ (get the 'best energy offer') ora hai più diritti che mai di sapere cosa offre il tuo contratto di fornitura energetica, di effettuare un paragone e di ottenere indicazioni chiare e utili dalla tua azienda fornitrice. le aziende fornitrici devono
Alinta Energy has paid penalties totalling $280,000 for again allegedly using door-to-door sales agents to switch Victorians to new energy contracts without their consent.
The Essential Services Commission issued the energy retailer 14 penalty notices worth $280,000 for switching customers in areas including Melton, Wodonga and Truganina without obtaining each customer’s explicit informed consent.
The state regulator has released an interim report on the Port on Melbourne’s approach to setting land rents and providing access to port land.
The state’s energy regulator has reassured Victorians experiencing energy bill stress as a result of summer bushfires and the coronavirus outbreak that help is available.
The Essential Services Commission has launched a campaign to inform customers across the state about the support energy retailers must offer that provides a safety net for Victorians who are facing payment difficulties.
Energy companies are required to support customers avoid getting into debt and offer advice and assistance for
… said. the consultation paper seeks stakeholder input on the method the commission will use to assess fares. the review will only look at fares for trips that start in metropolitan melbourne, urban and large regional zones including geelong, ballarat, bendigo, frankston, dandenong and the mornington peninsula. stakeholders can have their say via engage victoria until 7 may 2020. the commission will then release a draft decision proposing maximum fares in june 2020, providing another
… the quality of power supply. aligning with current standards and national industry best practice updating the code with current industry best practice to be modern and fit-for-purpose. a further update to the electricity distribution code focusing on customer service standards is being considered with a draft decision scheduled for late april 2020. find out the details of the electricity distribution code technical standards final decision. *source: clean energy regulator, small
Amaysim Energy (also trading as Click Energy) has paid penalties totalling $600,000 after a sales agent allegedly faked customer details to sign them up without their consent.
The Essential Services Commission has issued 30 penalty notices to Amaysim Energy after a sales agent allegedly entered 19 customer’s details into an online form without their permission, to sign them onto new energy contracts.
Commission chairperson Kate Symons says gaining customers through fraudulent means undermines trust in
One in five Victorian councils decided to give ratepayers a break by holding rates steady at 2019–20 levels according to a report by the state’s economic regulator.
What we did
We engaged U1 Group to conduct user engagement research exploring the customer experience of comparing and changing energy offers, and the level of customer confidence and trust in the various comparison platforms.
Select findings
Most participants successfully identified a cheaper energy plan, or reaffirmed they were currently on one of the cheapest available plans
After comparing energy plans, 65 per cent of participants switched to a new plan.
Most
Changes to product approval requirements for lighting products with switchable wattage settings
We received an increasing number of lighting products with switchable wattage settings for approval under the VEU program for installation under building-based lighting upgrade (activity 34). We identified several administrative risks associated with the installation of this type of product.
Initial consultation – 9 October 2020
We had a small number of products containing switchable
Alinta Energy has paid penalties of $1.125 million for allegedly putting conditions on providing help to distressed customers despite the requirements of Victoria’s energy rules.
The Essential Services Commission issued the energy retailer with 75 penalty notices after it found Alinta caused distress to vulnerable customers by making them provide financial information before agreeing to set up payment plans.
There are many reasons why you might find yourself struggling to pay your water bills.Your water business can help you manage your bills and stay on top of things.Staying on top of things If you need help staying on top of your water bills, you can ask for assistance before things get out of control. At this stage, your water business must provide flexible payment plans according to your ability to pay.
… victorian energy upgrades forum december 2019 29 january 2020 our biannual victorian energy upgrades (veu) forum was held last month (11 december 2019), following the department of environment, land, water and planning’s consultation on future policy settings for the program. we focused on the performance of the program, particularly regarding the december 2018 regulatory changes, as well as issues and upcoming changes which may impact stakeholders.