We have approved the prices East Gippsland Water Water can charge from 1 July 2023 to 30 June 2028.
East Gippsland Water price review 2023
- Guidance paper26 October 2021
- East Gippsland Water price submission30 September 2022
- Consultation closes1 December 2022
- Draft decision30 March 2023
- Consultation closes9 May 2023
- Final decision23 June 2023
- New prices apply1 July 2023
Overview
We have completed our review of the maximum prices to apply for East Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release.
View our final decision and price determination
Key Facts
Typical water and sewerage bills will rise from 1 July 2023
Typical annual residential owner occupier water and sewerage bills for 2023-24 will be $1,331 (including inflation), a 7.5 per cent increase from $1,238 in 2022-23.
Tariffs
East Gippsland Water’s water and sewerage prices will increase by 0.5 per cent each year (before inflation).
Tariff structures will remain the same.
It will introduce a ‘tariff basket’ form of price control for its major trade waste tariffs.
Five outcome commitments
East Gippsland Water worked with its customers to develop outcomes, with accompanying measures and targets to track its performance each year.
East Gippsland Water’s outcome commitments to its customers are:
- Reliable services, done well.
- Fair prices for all.
- Improved environmental outcomes.
- Prepared for population growth and a changing climate.
- Contributing to community.
Read our fact sheet on the final decision
Consultation on our draft decision
We consulted on our draft decision between 30 March and 9 May 2023. All feedback received informed our decision making process.
- We received two public submissions.
- We held an online public forum on 1 May 2023 attended by 35 people, including members of the public, representatives from the water business and commission staff.
- East Gippsland Water provided its response to our draft decision.
There were no questions or comments raised during the forum.
The recording of this forum can be accessed below.
The public submissions received are available in the resources tab at this page.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
Our final decision and price determination
Submissions on our draft decision
East Gippsland Water's price submission
Feedback on East Gippsland Water price submission
We consulted on East Gippsland Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 3 submissions that include feedback on East Gippsland Water's expenditure priorities, aspects of its engagement program, its support for customers experiencing vulnerability and waterways management.
We consider all feedback in our draft decision on East Gippsland Water's proposals. See our Submissions Policy for how we approach anonymous and confidential submissions.
Guidance
Our guidance to East Gippsland Water on preparing its price submission.
Interactive fact sheet
In June 2023 the Essential Services Commission released its final decision on East Gippsland Water’s price submission. The final decision completes our review of the maximum prices that East Gippsland Water may charge for its services for a five-year regulatory period from 1 July 2023 to 30 June 2028.