11 August 2022
Lumo Energy enforceable undertaking 2022
(pdf, 424.51 KB)
11 August 2022
Red Energy enforceable undertaking 2022
(pdf,
12 August 2022
Updated approval forms
We have released an updated scoping plan approval form and combined scoping and project plan approval form for projects under the measurement and verification (M&V) method of the program’s project-based activities (PBA).
We have updated:
Average water bills will fall for more than two million metropolitan Melbourne households following a ruling by Victoria’s independent regulator.
Victoria’s energy regulator says it is rebuilding trust in the energy market by upholding consumer rights when energy companies fail to follow the rules.
The Essential Services Commission has issued $5 million in penalty notices since October 2018 with energy businesses paying a record $2.5 million last financial year alone.
Lead enforcement commissioner Sitesh Bhojani says acting against misbehaving energy companies ensures a level playing field for those who do play by the rules.
We have completed our review
We released our final decisions on the maximum prices 14 Victorian water businesses will charge for its services from 1 July 2023 to 30 June 2028.
How this affects you
The 14 water businesses included in our review provide water and sewerage services to domestic, business and rural customers across Victoria.
Our determination impacts how much customers will pay for the services they receive from their water business, and the
A new report has found the coronavirus pandemic has had a significant economic, mental and emotional impact on people, especially among those who were already vulnerable.
In September 2021, we began a process of updating the Compliance and Performance Reporting Guideline for energy businesses. The updates strengthen protection for consumers and we sought feedback on our draft decisions and updates. Our consultation period closed in October 2021 and we published our final decision in February 2022.
The guideline describes the information energy retailers and distributors need to report to us on how they are performing and whether they are complying
31 August 2021
We received an enquiry from a stakeholder regarding which party was required to keep documentation relating to a project-based activities project.
… businesses operating across victoria say they’re keen to work with the regulator on improving the payment difficulty safety net for customers struggling to pay their bills. at a recent catch up with the sector, energy businesses told the essential services commission, they see opportunities to improve the way the framework operates. the roundtable session was the third held with energy leaders this year to discuss issues affecting the sector including the impact of the coronavirus
Residents of Bacchus Marsh, Gisborne, Sunbury, Melton, Macedon and Lancefield will have typical water bill increases held to inflation for a year to recognise the impact on household budgets due to coronavirus.
Useful resources
Updates to the VEU program
View administrative decisions made by the commission and other changes to the Victorian Energy Upgrades (VEU) program.
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The coronavirus pandemic continues to have significant health and economic effects across the Victorian community. We have been closely monitoring practices of energy businesses and the experience of customers since the start of the pandemic, as well as following measures being implemented at both a government and industry level to support customers affected.
Based on the evidence available to us since the start of the pandemic, we consider there is a need for targeted reforms to
Most Melbourne households will enjoy a drop in water bills for the year ahead, while bills in regional Victoria will mostly rise by less than inflation.
The Essential Services Commission has confirmed the prices to apply from 1 July for the state’s 16 water businesses providing urban water and sewerage services.
Commission pricing director Marcus Crudden says depending on water usage, city dwellers will pay a little less, while regional household bills will vary depending on the water business.
Victorians will no longer have to pay bills going back nearly a year if their retailer fails to bill them correctly with a rule change coming into effect on 1 January next year.
Victoria’s energy regulator, the Essential Services Commission has published a ruling to cut the amount of time retailers can back-bill a customer from nine months to four.
Commission chief executive John Hamill says the decision marks the final step in a two-year reform program.
Penalty notices
26 June 2020
AGL Sales penalty notices 2020 (undercharging)
(pdf, 430.77 KB)
Further information
We have approved an application from Greater Western Water for a 12-month extension to its current regulatory period, to 30 June 2024.
Its regulatory period was set to end on 30 June 2023 as outlined in the price determinations for City West Water and Western Water.
Greater Western Water was established in July 2021 from the integration of City West Water and Western Water. The City West Water determination
Our regulatory responsibilities include investigating complaints submitted by port users in relation to the Port of Melbourne’s compliance with a pricing order (legislation that regulates how the port sets its prices, including the May 2020 amendment to the pricing order). Read more about our role in administering the Port of Melbourne pricing order.
A 'port user' is someone who uses the port's prescribed services. It doesn't extend
… veu specifications changes commencing 30 october 2021 we have released updated guidance documents and veu registry changes to reflect the release of victorian energy upgrades - specifications 2018 - version 11.0. key update is revision to refrigerated display cabinet activity (activity 32). other minor updates relating to activities 10, 33 and 34. … 2020 will be able for installation under the program. we will be populating the register of products with products which have been
28 October 2021
Release of a new calculator based on ANSI/IES TM-21-19
The updated standard ANSI/IES TM-21-19 was released in October 2019. To date, an IES TM-21 Calculator based on the updated standard has not been available for the lighting industry to project long term lumen maintenance of LED light sources.
This page lists the events where a distributor's application for exclusion from the guaranteed service level scheme was granted, having satisfied the conditions we've set.
The guaranteed service level scheme is a performance based penalty framework on distributors. However, under specific conditions as set out in the Electricity Distribution Code of Practice, distributors can apply to seek exclusion from it where