The purpose of compliance reviewsCompliance reviews are a key part of the commission's proactive compliance program to promote the long-term interests of Victorian energy consumers. The commission can direct licensed energy businesses to undertake compliance reviews. A compliance review is a tailored assessment of an energy business' compliance with particular obligations in Victoria's energy rules and laws.Compliance reviews are an integral part of the commission's strategy
To gain greater insights into the factors driving higher retail electricity prices in Victoria, we asked SKM-MMA to model retailers' costs and margins.
The SKM-MMA Retail Margin for Residential Supply Report is accompanied by two papers we produced: the Electricity Retail Margins Discussion Paper, which summarised the supply report's analysis, and the Electricity Retail Progress Competition Research Paper, which reported on the progress of electricity retail
We set maximum charges for unbooked commercial passenger vehicle services that begin in the Melbourne Metropolitan Zone or Urban and Large Regional Zone. These areas cover:
- most of metropolitan Melbourne
- Geelong
- Ballarat
- Bendigo
- Frankston
- Dandenong
- the Mornington Peninsula.
On 9 February 2024, PowerSync Pty Ltd (ACN 659 156 680) applied for a licence to wholesale electricity under section 18 of the Electricity Industry Act 2000.Consultation on the licence application closed on 8 March 2024. We did not receive any submissions.We granted the licence on 9 April 2024.
On 27 February 2024, Esso Australia Resources Pty Ltd (ACN 091 829 819) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000.Consultation on the licence application closed on 26 March 2024. We did not receive any submissions.We granted the licence on 17 April 2024.
On 5 April 2024, Shell Energy Retail Pty Ltd (ACN 126 175 460) applied for a licence to wholesale electricity under section 18 of the Electricity Industry Act 2000.Consultations on the licence application closed on 2 May 2024. We did not receive any submissions.We granted the licence on 14 May 2024.
On 6 June 2024, Kerang Solar Plant Pty Ltd (ACN 607 331 117) has applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 30 September 2024. We did not receive any submissions. We granted the licence on 1 November 2024.
On 10 September 2024, CleanPeak Energy Retail Pty Ltd (ACN 623 916 138) applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).Public submissions closed on 8 October 2024. We received no submissions.
Court orders
We can apply to a court to make an order that a regulated entity has contravened a civil penalty requirement and make penalty and other orders.
Register of enforcement action
Find up-to-date details about all enforcement actions we have taken which have resulted in contravention orders, paid
If you intend to apply for accreditation, please make sure you understand all program obligations and relevant activity compliance requirements prior to submitting your application.You will need to provide documentary evidence of processes and procedures that demonstrate that you understand all the requirements. Providing a complete application is essential and your application may be refused if required information or documents are not provided.Accredited
New customer contributions (NCC)New customer contributions (NCC) are one-off charges levied by water businesses on a property owner applying to connect to a water business’s works or applying to receive increased services. These charges are a contribution towards the costs of works used directly or indirectly for the provision of the services that will benefit the property.The objectives of the new customer contributions framework administered by the commission are to:
The role of energy retailers
Energy retailers with a liability under the program are required to surrender a certain number of Victorian energy efficiency certificates (VEECs) each year to offset emissions generated by their energy sales.The shortfall penalty for the 2024 compliance year is $90.00 per certificate. To manage this liability in the VEU Registry, energy retailers must:Open a VEU administrative account. Apply for a VEET
… new customer contributions guiding resources new customer contributions, sometimes known as 'developer charges', are levied by water businesses when new customers connect to the existing water, sewerage and recycled water networks. breadcrumb home new customer contributions guiding resources …
New
On 7 April 2025, Active Utilities Retail Pty Ltd (ACN 606 139 931) applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).How we assess licence applicationsWe will not grant a licence unless we are
On 15 November 2024, Terrang BESS Asset Co Pty Ltd as trustee for Terrang BESS Asset Trust (ACN 651 342 120) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 16 December 2024. We did not receive any submissions.We granted the licence on 15 January 2025.
On 10 October 2024, KESS ProjectCo Pty Ltd as trustee for The KESS ProjectCo Trust (ACN 667 691 698) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 7 November 2024. We did not receive any submissions.We granted the licence on 12 December 2024.
9 January 2025The commission has taken enforcement action against Morris Group Australia Pty Ltd (trading as Smart User) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules.Alleged breachSmart User allegedly breached the VEU program rules by creating 20 Victorian energy efficiency certificates (VEECs) for 3 residential heating upgrades involving:
Licence grantedLumea was granted an electricity transmission licence in respect of its Berrybank transmission assets on 1 July 2020.Licence variedPursuant to section 29(1)(b) of the EI Act, the commission has varied the electricity transmission licence issued to Lumea on 1 July 2020 in relation to the transmission assets associated with the Berrybank Wind Farm and the Berrybank Terminal Station (Berrybank Transmission
February 2025
Electricity and gas licences
We review and make decisions on applications for electricity and gas licences. We can also vary or revoke licences