Our role in administering the Port of Melbourne regulatory regime
View information on how we monitor the Port of Melbourne's compliance with pricing regulations
Updated reporting requirementsOn 24 July 2024, we updated our direction to distribution businesses to report against their revised Greenfields Negotiated Electricity Connection Customer Service Standards (standards). On 21 December 2023, the Minister for Energy made a Ministerial Order specifying several performance reporting metrics related to negotiated connections as enforceable. These enforceable metrics were based on the performance reporting framework component of the
… water business outcomes reporting outcomes reporting considers the performance of victoria’s water businesses against their own commitments to customers. breadcrumb home overview what is outcomes reporting? outcomes reporting considers the performance … business water business barwon water lower murray water central highlands water melbourne water coliban water north
… (activity 9) change to register of products to include a new checkbox field “room sealed flue” weather sealing (activity 15) changes to veu specifications to amend to the lifetime input value (for purposes of calculating veecs) for products with a warranty period of 5 years from 5 to 10. public lighting upgrade (activity 27) change to register of products to: rename existing field “lcp(w)” to “lcp/victorian load (w)” addition of new field “nominal device rating” – only applicable for
This page summarises North East Water's outcomes, measures, and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.More details are available on our outcomes reporting page, and on North East Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at
This page summarises Yarra Valley Water's outcomes, measures and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Yarra Valley Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
… citipower and powercor penalty notices 2019 (planned interruption notifications) read more about penalty notices issued to citipower and powercor for alleged breaches of the electricity distribution code that relate to planned interruption notification. breadcrumb home citipower and powercor penalty notices 2019 (planned interruption notifications) citipower and powercor have each paid $30,000 in penalties after allegedly failing to give customers four
Find accredited providers for all VEU activities
You can search for accredited providers to help you access discounts for all energy-efficient products covered in the Victorian Energy Upgrades program.
Find an accredited provider
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… changes commencing to e-waste management on 1 july 2019 from 1 july 2019, every person must comply with the epa’s waste management policy, which is banning e-waste from landfill. breadcrumb home changes commencing to e-waste management on 1 july 2019 we have updated our guidance documents to reflect new e-waste management requirements from 1 july 2019 set by the environment protection authority (epa) under the environment protection act 1970. mandatory e-waste recycling is likely to
… if you require further information, please email us at veu@esc.vic.gov.au or call (03) 9032 1310. resources consultation paper training and licensing requirements for activity 21a: consultation paper (pdf, 219.7 kb) submissions 10 january 2019 auspro group (pdf, 213.24 kb) 11 january 2019 aussie greenmarks (pdf, 709.55 kb) 9 january 2019 australian state energy upgrades (pdf, 256.62 kb) 11 january 2019 cyanergy (pdf, 141.66 kb) 11 january 2019 easy being green (pdf, 345.
New rules to ensure contract periods, practices and variations are clear and fair
In response to recommendation 4 from the independent bipartisan review of electricity and gas retail markets we implemented a suite of reforms to ensure that contract periods, practices (including discounting) and variations are clear and fair.
The final decision for these reforms was released in February 2020, following an issues paper in June 2019 and a draft
Next Business Energy is a small energy retailer that sells electricity. In 2018, Next Business Energy underwent a baseline audit by RSM on the following topics. View all energy business audit reports.
… sumo power: retail baseline audit 2018 sumo power is a small retailer that sells electricity and gas. sumo power underwent a baseline audit by deloitte on the following topics. breadcrumb home sumo power: retail baseline audit 2018 sumo power is a small retailer that sells electricity and gas. sumo power underwent a baseline audit by deloitte on the following topics.
Compliance program update
In response to the emerging impact of the coronavirus pandemic on the energy market, we reshaped our 2020 compliance program to target regulatory requirements aimed at supporting customers experiencing vulnerability. We used different compliance tools, such as pulse checks, to minimise the regulatory burden on businesses.
An energy retail industry pulse check was issued to retailers on 4 May 2020. The pulse check helped the commission to
… eligibility of faulty heat pump or gas/electric boosted solar water heaters in the veu program heat pump water heaters or gas/electric boosted solar water heaters are not eligible for replacement under the veu program regardless of how they are operating or the fresh start rule. breadcrumb home eligibility of faulty heat pump or gas/electric boosted solar water heaters in the veu program we recently received a number of stakeholder queries about the