… we approve products that, based on the documentation submitted, we deem to meet the criteria set in the veet regulations and the veu specifications. how to apply for product approval (, ) setting standards we determine some of the requirements for lighting products and in-home display units, including. performance and installation requirements minimum power factors minimum standards for lighting equipment approval of laboratory tests approval of encrypted communication
More information
Activities offered under the VEU program
(, )
Fee waivers, reductions and refunds
Information on circumstances in which VEU program fees may be waived, reduced or
… residential lighting product safety requirements in the veu program victorian energy upgrades program documents have been updated to include new safety requirements for lighting products. breadcrumb home residential lighting product safety requirements in the veu program the electrical equipment safety system (eess) requirements for the sale of electrical equipment in victoria becomes mandatory from 1 october 2019. all self–ballasted led
We received and assessed five applications for higher caps. We received applications ranging from one to four years.
From 2017, councils can apply for up to four years of higher caps.
Council
Higher cap being sought (including minister's rate cap)
2017-18
2018-19
2019-20
2020-21
Decision
Pyrenees Shire Council
3.5%
3.5%
na
na
Approved
Hindmarsh Shire Council
4
… proposed changes to lighting product applications (product category 34) from 12 october 2020, applicants for new products to be approved for use in the victorian energy upgrades program must submit for approval a product based on their highest wattage setting. breadcrumb home proposed changes to lighting product applications (product category 34) 9 october 2020 changes to product approval requirements for lighting products with switchable wattage
Energy distributors will be required to set new standards for connecting power to greenfield residential developments under changes aimed at improving efficiency and timeliness.
The Essential Services Commission’s timely connections decision out today has increased requirements for distributors to create new standards for getting power on at new properties.
Victoria’s community support and consumer advocacy groups are concerned that inconsistent outcomes and ongoing challenges will remain once restrictions have lifted.
Essential Services Commission chairperson Kate Symons hosted the sixth community sector roundtable with 38 participants from 15 of Victoria’s community sector and government organisations.
Key issues raised included:
The minimum information that must be kept in the register of life support customers and residents includes:
Thursday 10 December, 3–4:30 pm (via Zoom)
Victoria’s community support organisations and customer advocacy groups met with the state’s economic regulator on Thursday to discuss the need for ongoing support for customers.
Victoria's economic regulator has commenced an inquiry into the Port of Melbourne’s compliance with Victorian Government requirements for how it set prices for services over the past five years.
The scheduled inquiry is the Essential Services Commission’s first five-yearly examination of the port’s compliance with the Victorian Government’s pricing order covering 1 July 2016 to 30 June 2021.
Click Energy has paid penalties totalling $640,000 after an external sales agent allegedly faked customer details to sign them up without their consent.
The Essential Services Commission has issued 32 penalty notices to Click Energy after the sales agent allegedly entered 20 customers’ details into an online contract form without their permission.
Commission chair Kate Symons says the penalty illustrates the problems of rogue sales contractors operating on behalf of energy businesses, undermining trust
… under their obligations in the payment difficulty framework. other issues discussed included: concerns with increasing number of energy disconnections and arrears building up for customers concerns with the level of access, and assistance provided to some customers by retailers, to the utility relief grant scheme the inevitability of snap lockdowns and the impact on customers experiencing vulnerability concerns about debt collection practices, particularly by third
… period of exposure draft closes 17 january 2022 2022-01-17 final version published 28 january 2022 2022-01-27 energy retail code of practice effective 1 march 2022 2022-02-22 overview overview as part of its energy fairness plan commitments, the victorian government has reformed the enforcement framework that we operate under. to align with this new framework our existing energy codes will transition to
… victorians could save on default electricity offer price 07 september 2021 victorian small business and residential customers on a default electricity offer could see their annual bills reduced by at least five per cent, under a proposal by the state energy regulator. in a draft decision released … many at this challenging time, customers should also shop around for a better deal. “there are many electricity offers available that are lower than the default offer
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2020, retailers will continue to be able to offer solar system owners a single rate feed-in tariff, a time-varying feed-in tariff or both.
Final decision
25
Customer impact report
October 2019
Customer impact report (prepared by Wallis, Strategic market and social research)
(PDF, 6.74 MB)
What we did
We researched customer experiences following regulatory reforms to the energy market.
The state’s energy regulator has put Victorian energy companies on notice saying it will be keeping a close eye on the way they support customers at this difficult time.
The Essential Services Commission has sent a message to energy retailers, highlighting it will focus its annual audit program on how they are meeting their obligations to support customers who are having problems paying their bills or experiencing family violence.
The commission’s director of energy Sarah McDowell says supporting
… more notice on planned outages to keep victorians better informed 07 may 2020 victorian residents and small businesses will be better prepared for planned outages under changes to how electricity distributors communicate with customers proposed by the state regulator. the essential services commission has proposed improvements to the customer service standards in the electricity distribution code customer service standards in a draft decision published
26 May 2020
Download this update as a PDF
(pdf, 187.93 KB)
We have identified instances where accredited persons have selected incorrect asset lifetime references in creating certificates under the Victorian Energy Upgrades (VEU) program. This update
Victorians can avoid bill shock this winter by sending a photo of their gas meter to their energy company.
The state’s energy regulator has found more than half a million estimated bills are issued in Victoria each year*.
Essential Services Commission’s energy director Sarah McDowell says Victorians who have received an estimated bill will be able to correct this by reading their own meter and providing it to their retailer.