Fees for towing vehicles damaged in road accidents and holding them in storage yards will increase by no more than broader transport costs over the next four years under a draft recommendation from the state’s economic regulator of essential services.
… commercial and public lighting these activities include building based lighting, non-building based lighting and public lighting upgrades. breadcrumb home this page provides information for accredited providers and scheme participants of the veu program. to access consumer information on the program, please go to the …
This page provides information for accredited providers
Penalty notices
30 November 2021
Powercor Australia penalty notices 2021 (planned interruptions)
(pdf, 6.6 MB)
Further information
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Quý vị có gặp khó khăn trong việc thanh toán hóa đơn năng lượng của mình không? (Are you having trouble paying your energy bills
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Có được ‘chào hàng tốt nhất’ (Get the ‘best energy offer
获得“最佳能源报价” (Get the 'best energy offer')
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您付电费有困难吗？(Are you having trouble paying your bills?)
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什么是维州默认报价？(What is Victoria's default offer?)
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获得“最佳能源报价” (Get the 'best energy offer')
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الحصول على "أفضل عرض للطاقة" (Get the 'best energy offer')
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هل تواجه صعوبة في دفع فواتير الطاقة؟ (Are you having trouble paying your bills
The state’s independent economic energy regulator says prices are remaining stable with disconnections falling and fewer discounts have conditions attached.
The Essential Services Commission's quarterly energy market snapshot update shows prices remained stable between 30 June 2019 and 31 January 2020.
Victoria’s water businesses have improved their standing in the eyes of customers according to a quarterly survey conducted on behalf of the state’s water regulator.
The survey showed trust and overall satisfaction in the sector at an all-time survey high of 6.7 and 6.8 respectively out of 10 in March 2020. These are well above levels recorded a year earlier.
The commission’s director of pricing Marcus Crudden says the survey was conducted when many water businesses were still dealing with the impact
Essential Services Commission chair Kate Symons hosted an urgent roundtable with senior community help sector representatives to hear directly about how coronavirus is affecting consumers.
Representatives from a range of community service and small business organisations attended the forum to speak to commissioners about the impact of the virus on households and small business.
Some spoke about the ‘calm before the storm’ ahead of what is expected to be a significant increase in requests
Hundreds of customers have had their gas and electricity disconnected over the past two months, as the financial impact of the coronavirus pandemic continues.
The latest figures from the state’s independent economic regulator show some energy retailers have recommenced disconnections for non-payment, which is a worrying sign for 2021 even though the figures are low compared to historical averages.
Victoria’s booming renewable energy sector is getting a shot in the arm, with the Essential Services Commission cutting red tape for new power generators and retailers to fast track their entry into the market.
The changes could halve the time it takes to process licence applications.
Commission chair Kate Symons says renewable energy is a key part of Victoria’s future and it is vitally important to ensure new generators and retailers can enter the market in a timely manner.
The number of households needing help with water bills has hit a new peak as the economic impact of the coronavirus pandemic continues to be felt across the state.
New data from the Essential Services Commission shows the number of metropolitan customers being given hardship grants in February was higher than at any other time over the past year.
The commission’s water director Marcus Crudden says just under 200 metropolitan customers were awarded hardship grants each week in February.
26 March 2021
Download this update as a PDF
(pdf, 141.67 KB)
1 April 2021
Building Based Lighting Upgrade Activity Guide
(pdf, 1.4 MB
Victoria’s independent economic regulator has reminded energy companies of their obligations to support struggling customers with disconnections rising sharply in recent weeks after being stopped for most of 2020.
The Essential Services Commission has extended temporary rules introduced in October 2020 that require energy companies to provide additional help beyond the existing safety net framework.
… which switchable wattage products can deliver should be recognised, and that removal may discourage innovation and flexibility. we thank everyone for their feedback. we have considered the issues raised and have additionally sought feedback from energy safe victoria. we have also worked with the independent pricing and regulatory tribunal (ipart) in nsw to ensure that our requirements are, where possible, consistent with the energy savings scheme (ess) and industry
A year on from the first lockdown in response to the coronavirus pandemic, Victoria’s water businesses continue to provide additional support to customers, with regional customers particularly hard hit.
Changes to low flow shower roses (activity 17)
Changes to low flow shower roses (activity 17)
29 April 2021
Changes to low flow shower roses (activity 17)
Download this update as a PDF
(pdf, 97.38 KB
The state’s energy regulator has kicked off its next review of the Victorian Default Offer and is seeking feedback from consumers and the energy industry before issuing a decision later this year.
The Essential Services Commission today released a consultation paper setting out its proposed approach to setting the default offer price from 1 January 2022.