Register of enforcement action
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| Enforcement action | Person or company | Sector | Date | Further information |
|---|---|---|---|---|
| Penalty notice/s | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 17 Jan 2022 | Number of notices: 28 Penalty amount: $280,000 Provision contravened: Electricity Distribution Code, clause 5.5.1(a) Obligation contravened: AusNet Services allegedly conducted a planned interruption to the supply of electricity to customers' premises without providing the required four business days' notice |
| Penalty notice/s | Powercor Australia Ltd (ACN 064 651 109) | Energy distribution | 13 Jan 2022 | Number of notices: 25 Penalty amount: $250,000 Provision contravened: Electricity Distribution Code, clause 5.5.1(a) Obligation contravened: Powercor Australia alledgedly conducted a planned interruption to the supply of electricity to customers' premises without providing the required four business days' notice |
| Penalty notice/s | Origin Energy Electricity Limited (ACN 071 052 287) | Energy retail | 21 Oct 2021 | Number of notices: 200 Penalty amount: $4 million Provision contravened: Electricity Industry Act 2000, s 40D Obligation contravened: Origin Energy allegedly entered contracts for the sale of electricity to small retail customers which imposed exit fees contrary to the relevant provision of the Act |
| Penalty notice/s | Origin Energy (Vic) Pty Limited (ACN 086 013 283) | Energy retail | 21 Oct 2021 | Number of notices: 50 Penalty amount: $1 million Provision contravened: Gas Industry Act 2001, section 48C Obligation contravened: Origin Energy allegedly entered contracts for the sale of gas to small retail customers which imposed exit fees contrary to the relevant provision of the Act |
| Wrongful disconnection penalty notice/s | Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy) | Energy retail | 17 Sep 2021 | Number of notices: 1 Penalty amount: $5,000 Provision contravened: Energy Retail Code, clause 118(1)(a) Obligation contravened: Simply Energy allegedly failed to use its best endeavors to disconnect a customer's electricity supply in accordance with the customer's request |
| Wrongful disconnection penalty notice/s | Origin Energy Retail Limited (ACN 078 868 425) | Energy retail | 05 Aug 2021 | Number of notices: 3 Penalty amount: $15,000 Provision contravened: Energy Retail Code, clause 111A(1)(a)(iv) Obligation contravened: Origin Energy allegedly wrongfully disconnected gas supply to the premises of small retail customers |
| Wrongful disconnection penalty notice/s | Origin Energy Electricity Limited (ACN 071 052 287) | Energy retail | 05 Aug 2021 | Number of notices: 68 Penalty amount: $340,000 Provision contravened: Energy Retail Code, clause 111A(1)(a)(iv) Obligation contravened: Origin Energy allegedly wrongfully disconnected electricity supply to the premises of small retail customers |
| Wrongful disconnection penalty notice/s | Origin Energy (Vic) Pty Limited (ACN 086 013 283) | Energy retail | 05 Aug 2021 | Number of notices: 19 Penalty amount: $95,000 Provision contravened: Energy Retail Code, clause 111A(1)(a)(iv) Obligation contravened: Origin Energy allegedly wrongfully disconnected gas supply to the premises of small retail customers |
| Penalty notice/s | Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy) | Energy retail | 22 Jul 2021 | Number of notices: 125 Penalty amount: $2.5 million Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Simply Energy allegedly transferred small retail customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Click Energy (ACN 116 567 492) | Energy retail | 15 Jun 2021 | Number of notices: 32 Penalty amount: $640,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Click Energy allegedly transferred small retail customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Powershop Australia Pty Ltd (ACN 154 914 075) | Energy retail | 19 Apr 2021 | Number of notices: 15 Penalty amount: $300,000 Provision contravened: Electricity Industry Act 2000, section 23C(1) Obligation contravened: Powershop Australia allegedly failed to offer to sell electricity to renewable energy customers at the same tariffs that it offered to non-renewable energy customers |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 02 Feb 2021 | Number of notices: 75 Penalty amount: $1,125,000 Provision contravened: Energy Retail Code, clause 91(1) Obligation contravened: Alinta Energy allegedly required customers to provide personal or financial information as a condition of accessing payment difficulty assistance |
| Penalty notice/s | AGL Sales Pty Ltd (ABN 88 090 538 337) | Energy retail | 31 Jul 2020 | Number of notices: 30 Penalty amount: $450,000 Provision contravened: Energy Retail Code, clause 30(2)(c) Obligation contravened: AGL Sales allegedly failed to provide bills containing proper details of amounts undercharged that it sought to recover from small retail customers |
| Penalty notice/s | Amaysim Energy Pty Ltd (ABN 41 116 567 492) | Energy retail | 16 Apr 2020 | Number of notices: 30 Penalty amount: $600,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Amaysim Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 13 Mar 2020 | Number of notices: 14 Penalty amount: $280,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Alinta Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy) | Energy retail | 13 Dec 2019 | Number of notices: 15 Penalty amount: $300,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Simply Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 11 Nov 2019 | Number of notices: 60 Penalty amount: $900,000 Provision contravened: Energy Retail Code, clause 31(1) Obligation contravened: Momentum Energy allegedly overcharged customers by failing to apply concessions to their bills, and subsequently failed to notify the customers about the overcharged amounts in a timely way |
| Enforceable undertaking | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 22 Oct 2019 | |
| Enforceable undertaking | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 14 Oct 2019 | Momentum Energy disconnection warning notice enforceable undertaking |
| Penalty notice/s | CitiPower Pty Ltd (ACN 064 651 056) | Energy distribution | 26 Jun 2019 | Number of notices: 3 Penalty amount: $30,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: CitiPower allegedly failed to provide customers four business days' notice about planned power outages |