Register of enforcement action
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| Enforcement action | Person or company | Sector | Date | Further information |
|---|---|---|---|---|
| Penalty notice/s | Jemena Electricity Networks (Vic) Ltd (ACN 064 651 083) | Energy distribution | 16 Jun 2023 | Number of notices: 11 Penalty amount: $401,736 Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5A.3.1(d) Obligation contravened: On 11 occasions, after being provided with relevant information by a small customer, Jemena allegedly failed to notify the relevant retailer that a person residing or intending to reside at a customer's premises required life support equipment and the date from which the life support equipment was required |
| Penalty notice/s | Jemena Electricity Networks (Vic) Ltd (ACN 064 651 083) | Energy distribution | 16 Jun 2023 | Number of notices: 1 Penalty amount: $36,348 Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5A.3.1(c) Obligation contravened: Jemena allegedly failed to provide relevant information to a small customer within five business days after being advised that a life support resident resides, or is intending to reside, at the small customer's premises |
| Enforceable undertaking | South East Water Corporation (ABN 89 066 902 547) | Water | 15 Jun 2023 | South East Water family violence protection enforceable undertaking |
| Penalty notice/s | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 18 Apr 2023 | Number of notices: 3 Penalty amount: $30,531 Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5.5.1(a) Obligation contravened: AusNet allegedly failed to provide at least 4 business days' written notice to three non-life support customers of a planned power interruption that took place between 8.44am and 12.04pm on 1 June 2022 |
| Penalty notice/s | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 18 Apr 2023 | Number of notices: 1 Penalty amount: $10,177 Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5.5.1(b) Obligation contravened: AusNet allegedly failed to provide at least 4 business days' written notice to a customer registered with AusNet as requiring life support equipment of a planned power interruption that took place between 8.44am and 12.04pm on 1 June 2022 |
| Enforceable undertaking | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 08 Feb 2023 | Momentum Energy wrongful disconnection enforceable undertaking |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 17 Jan 2023 | Number of notices: 6 Penalty amount: $91,596 Civil penalty requirement contravened: Energy Retail Code of Practice, clause 91(1) Obligation contravened: Alinta Energy allegedly imposed a condition requiring customers to speak to a financial counsellor before giving access to payment difficulty assistance |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 17 Jan 2023 | Number of notices: 8 Penalty amount: $290,784 Civil penalty requirement contravened: Energy Retail Code of Practice, clause 89(1)(c) Obligation contravened: Alinta Energy allegedly failed to provide customers in arrears with information about assistance available to manage payment difficulty |
| Penalty notice/s | QEnergy Ltd (ACN 120 124 101) | Energy retail | 17 Jan 2023 | Number of notices: 5 Penalty amount: $181,740 Civil penalty requirement contravened: Order in Council under section 13 of the Electricity Industry Act 2000 published in Special Gazette No. S 208 on 30 May 2019, clause 6(5) Obligation contravened: Between 1 January and 22 February 2022, QEnergy allegedly charged customers standing offer tariffs that did not comply with Victorian Default Offer pricing obligations |
| Penalty notice/s | Mojo Power East Pty Ltd (ACN 159 727 401) | Energy retail | 17 Jan 2023 | Number of notices: 5 Penalty amount: $181,740 Civil penalty requirement contravened: Order in Council under section 13 of the Electricity Industry Act 2000 published in Special Gazette No. S 208 on 30 May 2019, clause 6(5) Obligation contravened: Between 1 January and 22 February 2022, Mojo Power allegedly charged customers standing offer tariffs that did not comply with Victorian Default Offer pricing obligations |
| Penalty notice/s | Origin Energy Electricity Limited (ACN 071 052 287) | Energy retail | 19 Aug 2022 | Number of notices: 1 Penalty amount: $36,348 Civil penalty requirement contravened: Electricity Industry Act 2000, s 40SG(1) Obligation contravened: Origin Energy allegedly failed to record a life support customer's details in a register of life support customers and residents within the period required under the Act |
| Penalty notice/s | Origin Energy Electricity Limited (ACN 071 052 287) | Energy retail | 19 Aug 2022 | Number of notices: 1 Penalty amount: $36,348 Civil penalty requirement contravened: Energy Retail Code (version 20), clause 89(1)(c) Obligation contravened: Origin Energy allegedly failed to provide payment difficulty assistance it was obliged to provide under the Code within the required period |
| Enforceable undertaking | Red Energy Pty Limited (ACN 107 479 372) | Energy retail | 11 Aug 2022 | Red Energy explicit informed consent enforceable undertaking |
| Enforceable undertaking | EnergyAustralia Pty Limited (ABN 99 086 014 968) | Energy retail | 11 Aug 2022 | EnergyAustralia explicit informed consent enforceable undertaking |
| Enforceable undertaking | AGL Sales Pty Ltd (ABN 88 090 538 337) | Energy retail | 11 Aug 2022 | AGL payment difficulty framework and disconnections enforceable undertaking |
| Enforceable undertaking | Lumo Energy Australia Pty Ltd (ACN 100 528 327) | Energy retail | 11 Aug 2022 | Lumo Energy explicit informed consent enforceable undertaking |
| Wrongful disconnection penalty notice/s | Sumo Power Pty Ltd (ACN 601 199 151) | Energy retail | 02 Feb 2022 | Number of notices: 82 Penalty amount: $410,000 Provision contravened: Energy Retail Code, clause 111A(1)(a)(v) Obligation contravened: Sumo allegedly wrongfully arranged for the disconnection of the energy supply of small retail energy customers prior to the expiration of a required six business day disconnection warning period |
| Wrongful disconnection penalty notice/s | Sumo Gas Pty Ltd (ACN 606 951 713) | Energy retail | 02 Feb 2022 | Number of notices: 18 Penalty amount: $90,000 Provision contravened: Energy Retail Code, clause 111A(1)(a)(v) Obligation contravened: Sumo allegedly wrongfully arranged for the disconnection of the energy supply of small retail energy customers prior to the expiration of a required six business day disconnection warning period |
| Penalty notice/s | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 17 Jan 2022 | Number of notices: 28 Penalty amount: $280,000 Provision contravened: Electricity Distribution Code, clause 5.5.1(a) Obligation contravened: AusNet Services allegedly conducted a planned interruption to the supply of electricity to customers' premises without providing the required four business days' notice |
| Penalty notice/s | Powercor Australia Ltd (ACN 064 651 109) | Energy distribution | 13 Jan 2022 | Number of notices: 25 Penalty amount: $250,000 Provision contravened: Electricity Distribution Code, clause 5.5.1(a) Obligation contravened: Powercor Australia alledgedly conducted a planned interruption to the supply of electricity to customers' premises without providing the required four business days' notice |