Annual Report 2019-20

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

We promote consumer interests by regulating Victoria’s energy, water and transport sectors. Our work also includes administering the Victorian Energy Upgrades program, which aims to reduce greenhouse gases by making energy efficiency improvements more affordable for consumers.

Our work helps Victorian customers have more power over things they use every day. We’ve succeeded in encouraging water, electricity and gas companies to provide better family violence support for vulnerable customers, and published information that gives ratepayers a clearer picture of how well their local council is performing.

Our mission

We are an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

We regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades (VEU) program.

Our values

Integrity

• Be transparent and consistent in making decisions.
• Clearly explaining the rationale behind decisions.
• Acting openly and honestly.

Impartiality

• Basing advice and decisions on merit, without bias, caprice, favouritism or self-interest.
• Acting fairly by objectively considering all relevant facts and fair criteria.

Respect

• Treating people fairly, objectively and with dignity.
• Considering the views of others to improve outcomes on an ongoing basis.

Excellence

• Being rigorous in the assessment of data and information.
• Exhibiting clear, evidence-based decision-making.
• Challenging traditional approaches and exploring new ideas based on the latest economic and regulatory thinking.

Collaboration

• Sharing information and knowledge across the organisation.
• Adopting an open and constructive approach to addressing and resolving issues with stakeholders.
• Providing or taking opportunities across the organisation to jointly deliver influential outcomes.