Contents Annual Report 2019-20 Commission overview What we do Snapshot of the commission in 2019–20 From the chairperson From the CEO Our organisational structure Our performance Changing perspectives: our three-year strategy Coronavirus and the commission Corporate governance Our people Our work Our finances PDFessential-services-commission-annual-report-2019-20.pdf Annual Report 2019-20Published 23 November 2020Commission overview Chapters What we do Snapshot of the commission From the chairperson From the CEO Our organisational structure Our performance Changing perspectives: our three-year strategy Coronavirus and the commission Corporate governance Our people