Commission takes action against businesses following allegedly non-compliant water heater installations

3 July 2023

An investigation by the commission has uncovered evidence of poor quality heat pump water heater installations related to certificate creations in the Victorian Energy Upgrades (VEU) program by a number of businesses.

The commission has:

• Restricted Auspro Group Pty Ltd and Evitech Pty Ltd from installing heat pump water heaters under the VEU program until they each satisfy the commission through an independent audit that they are able to engage in these activities in compliance with the VEU program rules.

• Placed conditions on Chromagen Australia Pty Ltd and Quantum Innovative Solutions Pty Ltd’s ability to install water heaters under the VEU program. These conditions include rectification requirements and reporting obligations.

• Issued warnings to six other accredited persons to immediately lift their game on the quality of their heat pump water heater installations.

The commission has also refused registration of certificates created in relation to non-compliant water heater activities and ordered the surrender of any certificates that had been registered for those activities by these businesses.