Updates to the VEU Register of Products - new product warranty requirements for VEU water heating and space heating and cooling products

11 March 2025

From 31 March 2025, all water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).

For more information on these changes, refer to the program update released on 18 February 2025.

Expected updates to the VEU Register of Products

We have assessed the warranties provided to us for water heating and space heating and cooling products on the VEU Register of Products to determine whether they meet the upcoming warranty requirements.

The table below lists the products that may be removed from the VEU Register of Products and not be valid for installation after 30 March 2025, as we have either:

• not yet received a compliant warranty for the product, or
• received confirmation by the applicant that the product may be removed from the VEU Register of Products (e.g. due to being superseded). 

Approved water heating and space heating and cooling products not listed below will remain on the VEU Register of Products and remain valid for installation after 30 March 2025, as they meet the new warranty requirements.

Where to get help

If you have any questions about this update, please contact the Victorian Energy Upgrades program support team on (03) 9032 1310 or veu@esc.vic.gov.au.