… our presentations access our veu presentations, including those delivered at our bi-annual forums. veu registers and calculator access the victorian energy efficiency certificate (veec) calculator and the various veu program registers. veu data dashboard our data dashboard shows outcomes from program activities since it commenced in 2009, with data updated every week. … 10205 … 10209 … 12504 … VEU updates, reports, reviews and data
Essential Services Commission Annual Report 2023–24
Our 2023–24 annual report was tabled in the Victorian Parliament on Thursday 31 October 2024. The report demonstrates our commitment to promoting the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
31 October 2024
… are able to measure for up to 24 months if you choose. the impact report contains a detailed description of the method and data modelling used to determine the energy savings calculated from measuring the baseline and the impact. it also includes the veec calculations resulting from these energy savings. validating impact reports for each activity, the accredited person must nominate an approved measurement and verification professional to: validate the approach taken in the project plan
Why are we proposing changes?
Since mid-2018, we have published over 1,500 registration exemptions and received many enquiries about registering exemptions.
We have undertaken an administrative review of the guideline following our discussions with stakeholders, and propose to make changes to provide further clarity.
What are the key changes?
The main changes proposed to the registration guideline include:
- clarifying language such as the terms: exempt seller
… victorian energy upgrades data dashboard our victorian energy upgrades (veu) data dashboard shows outcomes from program activities since it commenced in 2009, with data updated every week. breadcrumb home our victorian energy upgrades (veu) data dashboard provides performance data for the veu program since it commenced in 2009. it shows reductions in victoria's greenhouse gas emissions achieved by victorian consumers accessing energy-efficient
1 October 2019
Download this update as a PDF
(pdf, 137.86 KB)
From 1 October, applicants of products under the category 21 (residential lighting) of the VEU program must submit evidence of product compliance with the Electrical Equipment Safety System (EESS).
18 October 2019
Download this update as a PDF
(pdf, 154.63 KB)
We have received a product approval application for a new type of in-home display unit which is mains powered and therefore requires modifications to the electrical circuit as part of the
Energy companies must tell you how much you could save by switching to the best energy plan they offer. You’ll see ‘best offer’ information on your electricity and gas bills at least once every four months.
The ‘best energy offer’ is based on how much energy a customer has used over the past year and may be less than the independently set Victorian Default Offer.
Fact sheets to help you compare costs
All energy plans must have energy fact sheets that estimate
An energy company has paid a $900,000 penalty for allegedly overcharging hundreds of vulnerable Victorians by failing to apply concessions to customer’s bills, and then not notifying them in a timely way.
More than 2,500 Momentum Energy customers who qualified for concession discounts were allegedly overcharged more than $203,000 between July 2017 and May 2018.
Essential Services Commission chairperson Kate Symons says it isn’t the first time the company hasn’t followed the rules.
We have completed our review of the prices Western Water will charge from 1 July 2020.
We conducted our review under our new PREMO pricing framework, which:
- promotes better value and outcomes for Victorian water customers
- requires water businesses to undertake meaningful customer engagement to inform their price submissions.
Key Audit results 2018–19
Simply Energy could not show us they had consistently obtained customers’ consent over the phone before switching customers to their plan.
Simply Energy had quality issues regarding their sales calls but did not report the potential breaches to us.
The audit also covered training of marketing representatives but did not find any issues.
Recommended actions
We looked into the causes of these findings and recommended that Simply
The purpose of this guideline is to provide information to energy retailers and other interested parties about how a licensee can apply to the commission for an exemption from requirements that retailers restrict price increases on their market retail contracts to once a year.
The commission can grant exemptions to this requirement under clause 52C(c) of the Energy Retail Code and allow licensees to offer exempt electricity and gas retail contracts. These are contracts which do
We have completed our review of the maximum prices that Goulburn-Murray Water can charge for services provided to its customers from 1 July 2024 to 30 June 2028.Goulburn-Murray Water submitted its proposed prices on 29 September 2023.We assessed the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.Find out more on how we engaged on this review at Engage
The Essential Services Commission is aware that a number of energy retailers are contacting customers advising them to find new retailers to avoid increases in consumer energy bills due to wholesale electricity market prices.
We recognise that consumers may be concerned about their ongoing energy supply or their ability to pay for their energy usage as the market enters a period of higher energy prices, and energy retailers adjust their products, services and messaging.
From 1 July 2022, every person and business involved in delivering discounted energy efficiency products and services under the Victorian Energy Upgrades program must follow an enforceable code of conduct.
More information
How we regulate the VEU program
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16 June 2022
Media release: Business suspended, certificates to be surrendered over alleged breaches of Victoria’s energy efficiency scheme
We set the maximum surcharge that applies when a taxi passenger pays for a fare using non-cash payment options, including credit, debit and charge cards.We review the surcharge every two years.Current maximum surchargeThe current determination sets out the maximum taxi non-cash payment surcharge.The current maximum surcharge is:
- 4 per cent for most non-cash payment methods
- 6 per cent for Cabcharge payment instruments.
The Essential Services Commission has released a consultation paper as it prepares to look at the maximum fee paid by taxi users when paying by non-cash methods.
The state transport regulator is seeking feedback on its proposed approach and methodology to reviewing the maximum surcharges.
The surcharge is currently set at maximum of four per cent for most non-cash payment methods, like credit and debit cards. It is six per cent when using Cabcharge.
The Essential Services Commission has released a guideline to support industry to trial new innovations that could benefit the long-term interests of Victorian energy consumers through its new regulatory sandboxing function.
As of this month, the Essential Services Commission can now grant time-limited waivers from existing rules to businesses that sell, supply, generate or transmit electricity or gas. This will enable businesses to test innovative technologies, approaches, business models,
Code of conduct to protect consumers now in force for Victorian Energy Upgrades program participants
Starting today, 1 July 2022, every business and person involved in engaging with consumers or responsible for creating energy efficiency certificates under the Victorian Energy Upgrades program must follow an enforceable code of conduct.