3 May 2019
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We have updated the Victorian Energy Upgrades (VEU) Obligations and Program Guide for Accredited Persons to reflect that accredited persons (APs) must ensure that installers are equipped with safe
Victorian consumers will have access to a new energy fact sheet so they can more confidently compare electricity and gas offers following a decision of the state’s energy regulator.
Under new rules set by the Essential Services Commission, retailers will have to provide customers with a fact sheet showing key information about available energy offers. Customers can access the fact sheets when they look at energy plans on retailers’ websites.
1st Energy has paid a penalty of $20,000 following the issue of a penalty notice by the commission.
The commission alleged that 1st Energy failed to obtain the explicit informed consent of a customer before arranging to transfer the customer to 1st Energy.
16 May 2019
1st Energy penalty notice (explicit informed consent
… water industry standards review we reviewed our urban and rural water industry standards to ensure they continued to meet the needs of victorian water consumers. breadcrumb home launch of review 21 december 2021 2021-12-20 stakeholder engagement february - march 2022 2022-02-28 draft decision june 2022 2022-06-13 … action law centre (pdf, 302.4 kb) 26 july 2022 central highlands water (pdf, 192.75 kb) 25 july 2022 coliban water
This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Central Highlands Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Southern Rural Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Southern Rural Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water
This page summarises Wannon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Wannon Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
As part of our role to monitor compliance of licensed energy businesses, this year we audited two energy distribution businesses for the second time: AusNet Services and Jemena Electricity Networks. The audits followed up on partially compliant and non-compliant areas identified in 2017 audits.
View related 2017 audit fact sheets:
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We reviewed the scheme's risk and mandatory safety training framework. As part of this review, we recommended three changes to the scheme's safety training requirements. The proposed changes are outlined in:
12 January 2018
VEET mandatory safety training requirements: consultation paper
We reviewed proposed prices for water and sewerage services from Victoria’s water businesses for the 2013-18 regulatory period.
We use our water price reviews to create annual tariff schedules for each Victorian water business. The schedules outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
Related work
We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
Our Water Pricing Framework and Approach: Final Paper describes the approach we use to review Victoria’s water prices from 1 July 2018.
Our pricing framework gives water businesses strong incentives to deliver better value through customers
It does this through the new PREMO incentive mechanism, which focuses on five
We developed a performance reporting framework that outlines the performance indicators that water businesses are required to measure and report on.
In this 2012 study, we explored reasons for productivity change and differences between utilities. Our technical report should be read in conjunction with the summary report, which contains most of the conclusions and observations drawn from the analysis.
The summary report also has a glossary which explains terms used in the technical report.
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In 2017, the Victorian Government responded to an independent bipartisan review of electricity and gas retail markets in areas including bills and marketing, competitiveness and regulatory codes.
After announcing its support for a majority of the review's recommendations, the government has asked us to implement a number of them, including:
- Bills and marketing - setting new standards for bills and marketing material to help customers navigate the energy market more
Aside from our standard regulatory activities, we conduct other work that promotes the long-term interests of consumers with respect to the price, quality and reliability of essential services.
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In 2016, the Essential Services Commission Act 2001 was amended to give the commission a new statutory function to monitor and report on energy business compliance, and to introduce a new statutory compliance, performance and enforcement reporting regime.
At the same time, the Electricity Industry Act 2000 and Gas Industry Act 2001 (Industry Acts) were amended to create a statutory licence condition requiring energy licensees to give the commission the information it
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We have changed the energy retail code to specify which obligations apply to certain types of electricity sellers who are exempt from holding a licence under the general exemption order. These exemptions include many caravan parks, retirement homes, apartments, shopping centres and similar sites that have an embedded electricity network.
The Victorian Government has changed the rules that apply to electricity sellers in embedded networks to ensure that