Our two submissions included a staff paper in response to the Inquiry's first consultation paper, and a submission in response to the inquiry's draft report.
This guideline has been repealed. From 1 October 2022, the voltage variation compensation regulations are in Schedule 4 of the Electricity Distribution Code of Practice.
Our Voltage Variation Compensation Interpretations document provides advice to the Energy and Water Ombudsman (Victoria) Ltd.(EWOV) about the meanings of consequential loss and reasonable precautions
Guideline 11: Electricity Industry - Voltage Variation Compensation
This guideline relates to clause
We look at demand, supply, and operator costs to determine whether we raise or lower maximum fares for commercial passenger vehicles, which include unbooked taxi services hailed from the street or caught from a rank, or an unbooked ride-share service.
This code of practice has the following objectives:
- to regulate the distribution of electricity by a distributor for supply to its customers so that it is undertaken in a safe, efficient and reliable manner
- to regulate planned and unplanned interruptions of supply, and the disconnection of customers
- to provide protections against disconnection and interruption of supply to life support customers
- to regulate the activities of exempt
We have completed our 2018 review of accident towing, storage and salvage fees in Melbourne. On 10 December 2018, we provided the Minister for Roads with our final recommendations, which are outlined in our final report. We will complete our next fee review in 2022.
Our role in this industry is to provide advice to the Minister for Roads on the accident towing, storage and salvage fees in Melbourne. The minister has previously determined regulated accident towing and storage fees
The Gas Distribution Code of Practice sets out the minimum standards for the operation and use of the Victorian gas distribution system.It includes requirements for:
- the operation of the distribution system
- connection and augmentation
- disconnection and reconnection
- standards and testing of metering installations
- curtailment
- customer dispute resolution
- deemed distribution contract requirements.
Delays sometimes occur in connecting new housing developments to electricity. Since 2018, we have been working with stakeholders from the development industry and electricity networks to reduce these delays.
We have worked to help ensure electricity connections in new subdivisions happen in a timely and transparent way, so that
- people can move into their new homes quicker
- developers are clear about the electricity distribution businesses processes for
Before 1 November 2018, we approved or rejected rail access arrangements, produced codes and guidelines and conducted reviews of the rail access regime. We no longer have this role. The new rail access regime is administered by the Minister for Transport and Transport for Victoria as of 1 November 2018.
Under the Rail Management Act, a rail access arrangement in effect before 1 November 2018 remains binding until a new rail access arrangement under the new
Electricity generation
Generators produce electricity from coal and other sources like the sun or wind. We have a role in licensing generators.
Aside from making recommendations to the minister, we also conduct inquiries and studies on the accident towing and storage industry as required.Under the Accident Towing Services Act 2007, we conduct a periodic review of accident towing and storage fees. VicRoads is responsible for enforcing and administering the Act and its regulations. As part of this review, we advise the Minister for Roads on:
In line with our water industry standards, Victorian water businesses are required to:
- follow the customer-related standards, procedures and practices set out in the industry standard that is relevant to them
- develop, issue and comply with a customer charter that meets the procedural and substantive requirements of the relevant industry standard, and sets out the water business’s approved service standards.
Simply Energy has paid $20,000 after a telemarketer allegedly arranged to switch a customer with an acquired brain injury to the company without his consent.
The Essential Services Commission issued the penalty after finding sales agents ignored requests to ‘call back later’ even after the man showed signs of being confused, and indicating he was unable to consent to the switch due to an acquired brain injury.
Commission chair Ron Ben-David says the whole case is disturbing.
The project-based activities, benchmark rating method allows Victorian energy efficiency certificates (VEECs) to be created based on improvements in a building's energy performance.
The number of VEECs created is determined by the difference in the energy performance rating before and after the energy improvement project, which can include a range of technologies. It has been designed to use National Australian Built Environment Rating System (NABERS) ratings to
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Public lighting upgrades eligibility
Public lighting upgrades are those undertaken in a public open space that is owned by a distribution company, council or responsible
We are reviewing our requirements for electricity distribution
We are reviewing the Electricity Distribution Code. The code sets out requirements for electricity distribution in Victoria and covers:
- protections for customers, such as when customers can be compensated for low reliability
- technical standards that govern the way electricity is supplied
- communication requirements, such as when distribution
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In May 2018, we amended the guidelines to:
- incorporate the Victorian Energy Efficiency Target (Project-Based Activities) Regulations 2017
- provide advice to scheme participants on how to apply for and carry out project-based activities
- reflect the introduction of our compliance and enforcement policy
- provide additional advice to scheme participants on processes.
We reviewed administrative requirements for Schedule 11 (ceiling insulation) and Schedule 12 (under floor insulation) of the Victorian Energy Efficiency Target Regulations 2008.
Our VEET Insulation Administrative Requirements: Consultation Paper informs accredited persons, industry stakeholders and other interested parties on the proposed administrative requirements that will support and enable the re-introduction of insulation activities into the VEET scheme. The
Our Goulburn-Murray Water Price Review 2016: Final Decision also covers tariff structures and service standards.This completed our review of the maximum prices that Goulburn-Murray Water may charge for irrigation and drainage, bulk storage, diversion services and miscellaneous services.
We reviewed Goulburn-Murray Water’s price proposal under the Water Charge (Infrastructure) Rules. We applied to the Australian Competition and Consumer Commission
We released a final decision regarding Melbourne Water's pricing proposal for the period 1 July 2016 to 30 June 2021.
Our release of Melbourne Water Price Review 2016: Final Decision completes our review of the maximum prices that Melbourne Water may charge for its services for this fourth regulatory period.
Melbourne Water is the wholesaler of water, sewage treatment and recycled water for Melbourne. It also has responsibilities for waterway health and storm water