This page summarises Coliban Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Coliban Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 water price review commitments.More details are available on our outcomes reporting page, and on Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
This page summarises GWMWater's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on GWMWater’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
We have made new rules that strengthen and clarify protections for Victorian customers who require life support equipment.
New protections for life support customers
These strengthened protections include:
- life support customers will receive protections once their retailer, distributor or embedded network is made aware of their needs
- energy businesses to provide more comprehensive information to life support customers about their rights, processes and energy
We encourage employees and members of the public to report incidents of corrupt or improper conduct. The Protected Disclosure Act 2012 helps people make disclosures of improper conduct by public officers and public bodies. It also provides protection to people who make disclosures in accordance with the Act, and outlines how disclosures are addressed.
On 4 February 2015, the Minister for Finance, in consultation with the Minister for Energy and Resources, asked us to inquire into best practice financial hardship programs of energy retailers.
We published our Supporting Customers, Avoiding Labels: Energy Hardship Inquiry Final Report, which outlined our findings. The final report is the result of extensive consultation with energy retailers and consumer groups. The report recommends a new framework with a set of
The Clean Energy Legislation (Carbon Tax Repeal) Act 2014 requires retailers to pass on to customers all cost savings resulting from the repeal of the carbon tax. We consulted with retailers a standing offer tariff variation that enabled them to introduce a carbon price-exclusive standing offer tariff.
On 18 June 2014, we released our position paper Variations to Standing Offer Tariffs Following The Removal of The Carbon Price. We invited
In 2012, the former Minister for Energy and Resources asked us to consider harmonising our codes and guidelines with the national energy customer framework and the National Energy Retail Law (Victoria) Bill 2012.We reviewed relevant codes and guidelines to ensure that:
- they aligned more effectively with the framework and new legislation
- the updates did not reduce key protections for Victorian customers.
In 2011, Lockstep Consulting was engaged by the Department of Primary Industries (DPI) to undertake a Privacy Impact Assessment of Victoria’s smart metering program. The report looked at whether smart meters affected customer privacy in relation to interval metering, remote communication and control capabilities, and management and design of the metering system.
The Minister for Energy and Resources asked us to:
- consider the relevant
We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.We also report on how well these businesses comply with these water industry standards, codes and guidelines.
Featured work
We sought and obtained assurances that EnergyAustralia was taking effective action to rectify breaches that were still continuing, and had successfully completed remedial action for others.
EnergyAustralia continued to report to us on its progress towards full compliance.
We consider the undertaking discharged (finalised).
The Victorian Government’s General Exemption Order (a key document related to electricity licensing exemptions) specifies that most exempt persons, such as embedded electricity networks in some apartment buildings, shopping centres, caravan parks and retirement villages, must join a customer dispute resolution scheme by 1 July 2018.
We have approved the Energy and Water Ombudsman (Victoria) (EWOV) as a customer dispute resolution scheme for the purposes of the
‘Fixed benefit’ periods are a feature of some customer’s energy contracts. They are typically a set period of time during which a discount or benefit applies. For example, a 20 per cent discount for the first 12 months of a two year contract.
In early 2018, we changed the Energy Retail Code so that energy retailers in Victoria must notify customers when any 'fixed benefit' periods change or end.
From February 1 2018, retailers in Victoria are required to notify customers
This policy outlines our approach to compliance and enforcement in the energy, water, transport and local government sectors, and the Victorian Energy Upgrades program.It explains our:
- role and objectives
- compliance and enforcement roles, powers and pathways
- reporting on compliance and enforcement.
Unaccounted for gas (UAFG) is the difference between the measured quantity of gas entering the gas distribution system from various supply points and the gas delivered to customers. This review calculated new benchmarks for the calendar years 2013 to 2017.
The benchmarks apply to Envestra (now Australian Gas Networks), MultiNet and AusNet Services. The benchmarks commenced when they were declared by the Minister for Energy in an Order published in the Government Gazette
We set the maximum fares for unbooked commercial passenger vehicle (CPV) services that begin in the Metropolitan Melbourne and the Urban and Large Regional zones. Currently, only taxis meet the requirements to provide unbooked services.
This is our first fare review under the new regulatory framework for unbooked services. For this review, we released a consultation paper, draft decision and final decision containing our analysis of fares. We also released our first determination
We have approved 2019-20 prices for Goulburn-Murray Water.
We reviewed Goulburn-Murray Water's proposed 2019-20 prices from to ensure consistency with 2016 determination. Our review found the proposed prices met the requirements of the determination.
View price proposals and outcomes for other Victorian water businesses in our water price review 2018.
Approved tariff schedule
We conduct periodic reviews of accident towing and storage fees every four years. This review included an issues paper and a draft report. Interested stakeholders were invited to make submissions on both of these documents. We recommended that the current level of fees and annual productivity adjustment factor continue to apply. We also recommended that the Minister for Roads regulate basic salvage services and set a basic prescribed fee for these services.
On 23 July 2013,
We set maximum fares for taxi services for the metropolitan Melbourne and the 'urban and large regional' taxi zones. We made our taxi fare determination for these taxi zones on 19 June 2014.
We determined that the fare levels for these zones would not change from what we recommended in March 2014 and were implemented by the Victorian Government on 19 May 2014.
The determination is based on our taxi fare review (completed in March 2014). We undertook
The Minister for Public Transport asked us to conduct a review and provide a report on a 'fixed fare per head' pricing structure for a proposed late-night, share-ride taxi pilot program in Geelong.
The objective of the pilot service was to both grow the Geelong taxi market and to maximise taxi occupancy by providing an incentive for passengers to share a high occupancy taxi with others travelling in the same general direction. The scheme was to operate from the Safe Rank on