Annual Report 2019-20
Published 23 November 2020Performance against output measures
Our output measures and targets align with our objective to promote the long term interests of Victorian consumers with regard to price, quality and reliability of essential services.
Each year, we report on our performance against several measures that relate to Budget Paper Number 3 Service Delivery (BP3).
The table below summarises our performance for all output measures in 2019–20
|
Performance measures |
Unit of measure |
2019–20 annual target (BP3) |
Full-year 2019–20 actual |
Performance variation (%) |
Result |
|---|---|---|---|---|---|
|
Quantity |
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|
New or revised regulatory instruments issued |
number |
7 |
6 |
-14% |
performance target not achieved: exceeds five per cent variance. |
|
The 2019–20 actual is less than target because the Victorian Energy Upgrade guidelines were delayed due to coronavirus-related reprioritisation of activities by the Department of Environment, Land, Water and Planning. |
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|
Performance reports for regulated businesses or industries |
number |
7 |
11 |
57% |
performance target achieve |
|
The higher 2019–20 actual reflects the introduction of new quarterly water customer perception surveys during this year. |
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|
Performance reviews and compliance audits of regulated businesses |
number |
144 |
140 |
-2.8% |
performance target not achieved - within five per cent variance. |
|
Price approvals of regulated businesses |
number |
22 |
21 |
-4.5% |
performance target not achieved - within five per cent variance. |
|
Registration and accreditation decisions/approvals in relation to the Victorian Energy Efficiency Target Scheme (now called the Victorian Energy Upgrades program) |
number |
5000 |
5240 |
4.8% |
performance target achieve |
|
Reviews, investigations or advisory projects |
number |
2 |
4 |
100% |
performance target achieve |
|
The higher 2019–20 actual is the result of the reviews undertaken by the commission on the waste resource and recovery sector and Port of Melbourne market rent inquiry. |
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|
Compliance and enforcement activities – energy |
number |
30 |
154 |
413% |
performance target achieve |
|
The higher 2019–20 actual reflects an increase in penalty notices issued as a result of additional funding received to increase compliance and enforcement activities related to regulated energy businesses. |
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|
Setting of regulated price and tariffs |
number |
1 |
13 |
1200% |
performance target achieve |
|
The higher 2019–20 actual and 2021–21 target is due to the Victorian default offer for electricity being separate determinations rather than the 1 tariff originally envisaged. |
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|
Quality |
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|
Decisions upheld where subject to review, appeal or disallowance |
per cent |
100% |
100% |
0% |
performance target achieve |
|
Timelines |
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|
Delivery of major milestones within agreed timelines |
per cent |
100% |
100% |
0% |
performance target achieve |
|
Cost |
|||||
|
Total output cost |
$ million |
30.7 |
29 |
-5.4% |
performance target achieve |
|
The lower 2019–20 actual is primarily due to delays in projects including the relocation of our premises impacted by the disruption on business caused by coronavirus. |
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