Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.
Consumer information
Overview
Your consumer rights and the support available to you
Electricity and gas
Learn more about your energy rights, our reporting on the sector, and options available if you're struggling to pay your energy bills.
Energy bill support for Victorian consumers
Customer payments (and compensation) for energy outages
What is the Victorian Default Offer?
Victorian Energy Upgrades
Find out about savings available to both households and businesses and search for accredited providers under the Victorian Energy Upgrades program.
Your consumer rights in the Victorian Energy Upgrades program
Find an accredited Victorian Energy Upgrades provider
Victorian Energy Upgrades for households
Victorian Energy Upgrades for businesses
Submit feedback or complaint on Victorian Energy Upgrades program
Water
Find information about water bills, payment support, family violence support and your rights as a water consumer.
Learn about how we review and determine prices for certain water services
Water bill support for Victorian customers
How customers rate their water businesses
Water bill calculator for Victorian customers
Commercial passenger vehicles
Learn about your rights as a taxi consumer.
Learn about maximum fares for unbooked taxi trips
Local government
Learn about your rights as a council ratepayer.
About annual council rate caps
How we advise on council rate caps
How we assess higher rate caps proposed by councils
Council compliance reports on council rate cap
Rate capping outcomes - council fact sheets
What to do if you have a query or complaint about council rates
Latest consumer news
Our 2024–25 compliance and enforcement priorities for energy and the Victorian Energy Upgrades program reflect our ongoing focus on protecting Victorian consumers.
Take simple steps to help avoid bill shock through the winter months including checking your meter reading and comparing energy plans.
The Essential Services Commission has released its draft decision on the 2024 taxi review, recommending an increase to maximum fares payable when a taxi is hailed from the street or at a taxi rank.
The Essential Services Commission has released its final decision on the Victorian Default Offer, locking in lower electricity price for consumers and small businesses.
Consumer reports
Electricity and gas
Victorian Energy Upgrades
Accredited providers or third parties operating on their behalf engaging in lead generation or marketing must offer consumers a copy of this factsheet.
Water
Commercial passenger vehicles
The maximum fares for unbooked taxi trips that begin in Melbourne Metro or Urban and Large Regional Zones which takes effect on 15 September 2022