Annual Report 2018-19

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. 

We promote consumer interests by regulating Victoria’s energy, water and transport sectors, and administering the Fair Go Rates system. Our work also includes administering the Victorian Energy Upgrades program, which aims to reduce greenhouse gases by making energy efficiency improvements more affordable for consumers. 

Our work helps Victorian customers have more power over things they use every day. We’ve succeeded in encouraging water, electricity and gas companies to provide better family violence support for vulnerable customers, and published information that gives ratepayers a clearer picture of how well their local council is performing. 

We’ve also made price determinations that mean taxi users may end up paying less for their fare, and made it easier for Victorians to access energy efficient products that have a positive impact on their hip pocket and the environment. 

In this annual report, look back with us on the year that’s passed, read about how we’ve performed and learn about our objectives for next year.
 

Who we are

Our staff numbers, as at 30 June 2019.

• 3 commissioners
• 1 CEO
• 6 Executive Teams
• 119 Staff (excluding commissioners)