Annual Report 2018-19

Key area

Improvement expected by the Assistant Treasurer

Target by 30 June 2020

Progress as at 30 June 2019

Stakeholder consultation and engagement

Implement the stakeholder engagement framework.

Maintain stakeholder satisfaction over 75 per cent.

Our 2019 reputation survey showed satisfaction with consultation and engagement at 73 per cent.

Timeliness (processes/systems in place)

Increased online capability as part of the Victorian Energy Efficiency Target digital portal upgrade.

A 10 per cent increase in capacity to handle Victorian Energy Upgrades business forms measured by a 10 per cent overall reduction in time to approve applications.

The project design phase started in 2018–19. We are awaiting final government approval for the build phase of the project.

Incentive-based  regulation

Review the new water  pricing framework.

Evidence that water businesses have pursued cost efficiencies and/or delivered better services.

An independent review of our water pricing framework found it provided incentives for water businesses to deliver better value for money to customers, either through lower prices or better services.

Risk-based strategies

Apply a risk-based and targeted approach to enforcement in the energy sector.

Target to be developed  in 2018–19.

In 2018–19, the commission applied a risk-based approach to prioritising and targeting its enforcement activity in the Victorian energy market. This resulted in the commission issuing 34 penalty notices against licensed power companies in the financial year.

Compliance related assistance and advice

Conduct user testing to confirm website redevelopment has led to improvements for users.

User testing indicates the website is easy to use 63 per cent of the time.

Our 2019 reputation survey showed the usefulness of our website was rated at 66 per cent.