We have approved the prices to apply for Greater Western Water customers from 1 July 2024.
Greater Western Water price review 2024
- Guidance released20 September 2022
- Price submission due29 September 2023
- Consultation opens4 October 2023
- Consultation closes15 December 2023
- Draft decision26 March 2024
- Consultation closes7 May 2024
- Final decision and price determination18 June 2024
- New prices apply1 July 2024
Overview
We have completed our review of the maximum prices that Greater Western Water can charge for services provided to its customers from 1 July 2024 to 30 June 2028.
Greater Western Water submitted its proposed prices on 29 September 2023.
We assessed the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
Find out more on how we engaged on this review at Engage Victoria. You can also view the media release on our final decision.
View our final decision and price determination
Key facts from our final decision
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Typical water and sewerage bills will rise in 2024-25
Typical annual residential owner occupier water and sewerage bills in the central area will be $1,038 (including inflation) in 2024-25, a 3.1 per cent increase from $1,007 in 2023-24.
For customers in the western area, the typical annual residential owner occupier water and sewerage bills for 2024-25 will be $1,134 (including inflation), a 3.2 per cent increase from $1,099 in 2023-24.
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Tariffs
Greater Western Water’s approved tariff structure reforms have aligned its two pricing areas and will support a transition to similar prices for similar services over time.
Greater Western Water will remove the residential sewage disposal charge and introduce a combined variable charge for water and sewerage for customers in its central area. It will also remove the third step charge of the residential volumetric potable water tariff for customers in its western area.
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Five outcome commitments
Greater Western Water consulted with its customers to develop a set of outcomes, with accompanying targets to track its performance and guide service delivery each year.
Greater Western Water’s outcome commitments to its customers are:
- Your water is safe, consistent and resilient
- When things go wrong, we fix them
- We support our diverse communities and customers
- We enable growth and help businesses thrive
- We heal and care for Country.
Read our fact sheet on the final decision
Consultation on our draft decision
We consulted on our draft decision between 26 March and 7 May 2024. All feedback received informed our decision-making process.
- We received 12 public submissions.
- We held an online public forum on 2 May 2024 attended by 59 people, including members of the public, representatives from the water business and commission staff.
- Greater Western Water provided its response to our draft decision.
The public submissions can be viewed in the resources tab of this page.
A recording of this forum can be accessed below. Topics of discussion during the forum included:
- revenue raising mechanisms for protection of waterways
- incorporating customer and community voice into capital planning
- communication of changes to capital expenditure program during the regulatory period.
Find out more
Read more about how we regulate the water sector or contact us for more information.
Related information
Resources
Submissions on our draft decision
We consulted on our draft decision on Greater Western Water's price submission until 7 May 2024. We received 12 submissions, and Greater Western Water's response to our draft decision.
Feedback from customers mainly focused on Greater Western Water's new customer contribution and capital expenditure proposals.
We consider each submission in our final decision on Greater Western Water's proposals. See our Submissions Policy for how we approach anonymous and confidential submissions.
Greater Western Water's price submission
Feedback on Greater Western Water's price submission
We consulted on Greater Western Water's price submission until 15 December 2023. We received 11 submissions including five confidential submissions.
Feedback from customers covered a range of topics including Greater Western Water's proposed outcomes, proposed prices and its water and wastewater treatment plants.
We consider each submission in our draft decision on Greater Western Water's proposals. See our Submissions Policy for how we approach confidential submissions.