We have approved the prices South East Water can charge from 1 July 2023 to 30 June 2028.
South East Water price review 2023
- Guidance paper26 October 2021
- South East Water price submission30 September 2022
- Consultation closes1 December 2022
- Draft decision30 March 2023
- Consultation closes9 May 2023
- Final decision23 June 2023
- New prices apply1 July 2023
Overview
We have completed our review of the maximum prices and service levels to apply for South East Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release.
View our final decision and price determination
Key facts
Typical water and sewerage bills will rise from 1 July 2023
Typical annual residential owner occupier water and sewerage bills for 2023-24 will be $990 (including inflation), a 2.3 per cent increase from $967 in 2022-23.
Tariffs
Overall, prices will generally remain unchanged (before inflation) for the last four years.
South East Water has combined its residential sewage disposal charge and its residential variable water charge.
Five outcome commitments
South East Water worked with its customers to develop outcomes, with accompanying measures and targets to track its performance each year.
South East Water’s outcome commitments to its customers are:
- Get the basics right, always
- Warn me, inform me
- Fair and affordable for all
- Make my experience better
- Support my community, protect our environment.
Read our fact sheet on the final decision
Consultation on our draft decision
We consulted on our draft decision between 30 March and 9 May 2023. All feedback received informed our decision making process.
- We received two submissions.
- We held an online public forum on 2 May 2023 attended by 34 members of the public and representatives from the water business and commission staff.
- South East Water provided a response to our draft decision.
Topics of discussion during the forum included:
- the transition to digital meters
- the need for new customer contributions to be cost-reflective
- engagement on the proposed guaranteed service levels
The recording of this forum can be accessed below.
The public submissions received are available in the resources tab of this page.
Find out more
Read about how we regulate the water sector or contact us for more information.
Resources
Feedback on South East Water's price submission
We consulted on South East Water's price submission until 1 December 2022 mostly via Engage Victoria. We received 5 submissions that included feedback on proposed pricing, proposed changes in tariffs engagement, and waterways management.
We consider all feedback in our draft decision on South East Water's proposals.
Guidance
Our guidance to South East Water on preparing its price submission.
Our final decision and price determination
Interactive fact sheet
In June 2023 the Essential Services Commission released its final decision on South East Water’s price submission. The final decision completes our review of the maximum prices that South East Water may charge for its services for a five-year regulatory period from 1 July 2023 to 30 June 2028.