Penalty notices
18 June 2021
Click Energy penalty notices 2021 (explicit informed consent)
(pdf, 650.35 KB)
Further information
Victorian consumers are being urged to contact their energy retailers after a new report from the state’s economic regulator showed they are needlessly paying too much for their energy bills.
… water bills to fall across victoria in year ahead 30 june 2021 most victorian households will enjoy a drop in water bills for the year ahead, with bills to fall by $33 on average in melbourne and $7 in regional victoria. the essential services … challenges facing the community by increasing support to those experiencing financial stress. additional price relief from 1 july will support the work water businesses have been doing for those seeking help.” in
The amount Victorians pay in towing and storage fees after a motor accident is set to be reviewed by the state’s independent economic regulator.
Every four years the Essential Services Commission conducts a review of accident towing and storage fees within Melbourne and the Mornington Peninsula.
… origin energy pays penalty after sending disconnection warnings by text message 06 august 2021 origin energy companies have paid $450,000 in penalties for the alleged wrongful disconnection of 349 customers after sending text messages that failed to inform customers about payment help. the essential services commission believes the energy retailer … Origin Energy companies have paid $450,000 in penalties for the alleged
Decision on AGL’s New Home Plan and New Home Builder Plan applications for market retail contract price certainty exemptions
(pdf, 141.44 KB)
We made a decision, pursuant to section 52C(c) of the Energy Retail Code, to exempt AGL’s proposed products, AGL New Home Plan and AGL New
All Victorians now have access to a fairer electricity deal with the Victorian Default Offer being set as the
… supporting energy customers through the pandemic 24 august 2020 help with applications for assistance and protections for small businesses are among new rules being rolled out by the state’s energy regulator as part of reforms to support victorians through the coronavirus pandemic. the essential services commission has brought in rule changes targeting those who have been most affected by the financial impact of the pandemic. commission … are behind on payments. “there’s
Thursday 3 September, 3–4:30 pm (via Zoom)
Victoria’s community support and consumer advocacy groups are concerned about increasing financial difficulties for vulnerable Victorians in the back half of 2020.
Representatives from 12 organisations in the help sector came together for the group’s fifth roundtable discussion since the coronavirus pandemic started.
The group heard about the importance of appropriate income support for vulnerable Victorians, particularly as winter bills start to arrive
The state’s economic regulator has left maximum fares unchanged for cabs hailed from the street or taxi ranks, citing a need to maintain price stability.
… 80 turn out for forum to discuss proposed drop in default electricity price 08 october 2020 more than 80 representatives from the energy industry, consumer groups and others met in a virtual public forum today to hear more about a proposed reduction to the state’s electricity default price for 2021. the forum, led by essential services commission chair kate symons heard from … and i am the chairperson of the essential services commission. acknowledgement of country to start, i’d like to
… available to eligible victorians national energy bill relief fund - the commonwealth government has partnered with states and territories to provide up to $3.5 billion of electricity bill relief to eligible households and small businesses to ease cost of living pressures. victorian households will receive up to $300 and eligible small businesses will receive up to $325 to help with the cost of their electricity bills. households will receive their payments in quarterly
31 May 2023
The Essential Services Commission has released updates to the VEU Registry, guidance documents and forms. The changes reflect amendments to the VEU program that are contained in the following instruments which come into effect from 31 May 2023:
A report on Victoria's council rate capping system has found ratepayers on the whole are benefitting while councils emerged from the coronavirus pandemic in sound financial health.
… regulator releases final decision on yarra valley water’s proposed five-year pricing plan 23 june 2023 the essential services commission has released its final decision on yarra valley water’s five-year pricing plan , with typical bills in 2023-24 set to increase by $21. this means typical annual water and sewerage bills for residential owner occupier customers will increase 2.1 per cent
The Essential Services Commission has released its final decision on Westernport Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $90.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 7.3 per cent – from $1,227 to $1,317 – from 1 July 2023.
The Essential Services Commission has released its final decision on South Gippsland Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $111.
… regulator releases final 5-year pricing decisions for 14 victorian water businesses 23 june 2023 the essential services commission has completed its review of pricing proposals from 14 of victoria’s water businesses for the next five years. as a result of the price review, prices will increase for most victorian … in metropolitan melbourne, and around $74 (or 6.5 per cent) in regional victoria. the largest price rises will be experienced by customers of south gippsland
The Essential Services Commission has released its final decision on Gippsland Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $51.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 3.7 per cent – from $1,363 to $1,414 – from 1 July 2023.
29 June 2023
The Department of Energy, Environment and Climate Action released the Victorian Energy Upgrades (VEU) Specifications 2018 - Version 15.0 (VEU Specifications) which came into effect on 31 May 2023. We released updates to the VEU registry and