This guidance note is no longer in force.
This guidance note is no longer in force.
The Port of Melbourne withdrew its rebalancing application to vary its prescribed service tariffs for wharfage from 1 July 2021 on 11 February 2021.
As a result, we will no longer be releasing an interim decision.
The port has indicated it may submit a new application and has made a commitment to providing further opportunities to port users and other stakeholders on this.
Read our media statement on the port's withdrawal of its application
The Compliance and Performance Reporting Guideline sets out information that electricity and gas retailers and distributors report on their performance and compliance with regulatory obligations to the commission.
Proposed update
In December 2020 we consulted on a targeted update to the Compliance and Performance Reporting Guideline, with a focus on the reporting of potential breaches relating to recent reforms
A new report shows Victorian water and sewerage bills fell slightly on average in 2020–21, continuing the relatively steady or slight declines seen in customer bills since 2018-19.
The state’s pricing regulator is preparing to look at the maximum fares payable by passengers for catching a cab on the street.
Victoria’s new regulatory sandboxing framework enabling innovators to trial new products and services in the energy market commenced on 1 June 2022.
New provisions in the Electricity Industry Act 2000, the Gas Industry Act 2001 and the Essential Services Commission Act 2001 provide the commission new powers to grant a time-limited trial waiver to innovators who sell, supply, generate or transmit electricity, or sell or supply gas. This will allow the trialling of
… simply energy audit an audit of simply energy’s explicit informed consent processes. breadcrumb home simply energy audit on 29 june 2021, simply energy paid penalties of $2.5 million in relation to the alleged fraudulent transfer of 525 gas and electricity accounts at 264 properties without … informed consent. we required an audit of simply energy’s explicit informed consent practices to identify the underlying causes
… of the program and accredited providers’ participation in the program. proposed changes to register of products to correct the product classification based on stakeholder feedback, we proposed providing affected accredited providers with a six weeks transition time frame prior to updating the register with the correct class for affected products. this transition would allow affected providers to claim certificates under the program using the original classification for
31 March 2022
The commission and the Department of Environment, Land, Water and Planning have received feedback from stakeholders about the refrigerated cabinet activity, with concerns raised that cabinets are being installed at inappropriate business premises and in inappropriate numbers.
The Essential Services Commission has published a new compliance and enforcement policy, setting out its approach to using new compliance and enforcement powers.
Our procurement activities are underpinned by high levels of probity, accountability and integrity.
Policies
The Victorian Government Purchasing Board sets the policies that govern procurement of non-construction goods and services across all Victorian government departments and some specified entities.
We are committed to ensuring our procurement activities comply with the board’s policies and procedures.
The board's procurement framework is supported by five policies.
They are:
The Essential Services Commission has initiated the Retailer of Last Resort process that will automatically transfer customers from failed gas retailer Weston Energy Pty Ltd (Weston Energy) to other retailers in Victoria to provide for the continued supply of essential gas services.
The Essential Services Commission has recommended that current regulated accident towing and storage fees remain appropriate and should only be increased in line with current indexation arrangements.
Under this scenario, how much you pay for vehicle towing and storage fees after an accident would only increase in line with annual adjustments based on the Melbourne Transport consumer price index minus a small productivity allowance.
The Essential Services Commission today published an explicit informed consent guideline, to provide clarity for energy retailers and consumers about the commission’s expectations.
The average debt of household electricity customers receiving help from energy companies peaked in April 2021 at its highest level since the payment difficulty safety net was introduced in January 2019 but has since fallen slightly.
… water customers to have their say on prices 26 october 2021 customers of 15 of victoria’s water businesses will continue to have a chance to talk service levels and prices with their provider, as a new round of price reviews kicks off. the essential … engage with customers after water businesses have submitted their proposals to us in late 2022. the 2023 price review does not include melbourne water, goulburn-murray water
… supported by other evidence requirements. upgrade product(s) (geo-tagged photographs of the installed parts) – activity 43b(i) and 43b(ii) we proposed inclusion of a document from from the manufacturer listing the various components of the system as per the victorian energy upgrades program specifications and a photograph of the system’s name plate as alternative evidence to photographs of the name plate of each of the installed parts. this proposed change was based on stakeholder
A new report into the Victorian energy market shows customers tend to stick with bigger retailers, perhaps putting perceptions about reliability of supply and better customer service ahead of price.
1 December 2021
Clarification on effective range rule for project-based activities in the Victorian Energy Upgrades program
(pdf, 922.29 KB)
1 December 2021
Clarification of effective range rule
In response to stakeholder feedback, we have