Victoria’s water businesses have praised efforts to improve protection for family violence victims, saying changes to the water code will help them deliver better outcomes for their customers and communities.
The state’s largest water businesses, representing around 75 per cent of Victorian households, have commended the work of the Essential Services Commission in bringing the industry together to address family violence.
We will continue the review of the Electricity Distribution Code
The electricity sector is undergoing transformation.
We will continue the code reviews after the review of technical standards and customer protections have been completed. The wider review may consider new developments in technologies and business services which may create values and opportunities for customers without eroding their protection and rights.
… department of transport (pdf, 46.15 kb) 2 july 2020 energyaustralia (pdf, 75.67 kb) 2 july 2020 erm power (pdf, 160.77 kb) 2 july 2020 energy safe victoria (pdf, 1.06 mb) 2 july 2020 energy and water ombudsman (victoria) (pdf, 797.37 kb) 2 july 2020 jemena (pdf, 120.9 kb) 2 july 2020 john mumford (pdf, 3.46 mb) 2 july 2020 momentum energy (pdf, 632.46 kb) 2 july 2020 origin energy (pdf, 145.61 kb) 2 july 2020 red energy and lumo energy (pdf, 1.43 mb) 2 july 2020 submissions through
We have released a report on the outcomes for customers following the water customer service code changes that were implemented in April 2017. These code changes came about after recommendations from the Royal Commission into Family Violence and put a responsibility on water businesses to adopt a robust family violence policy.
We interviewed financial counsellors, customer advocates and front-line family violence service providers across Victoria to find
1 May 2019
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We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have decided to
Energy distributor AusNet Services has paid $150,000 after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalty after finding that the distributor left a mix of residential and business customers in Bass, Woolamai and Glen Forbes without electricity for three hours on 18 July 2018.
6 May 2019
Energy distributor United Energy has paid $90,000 in penalties after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalties after finding that the distributor left customers in Springvale South without electricity for more than six hours on 1 August 2018.
16 May 2019
Victoria’s water businesses will be required to implement family violence policies to better protect victims of economic abuse under changes being considered by the Essential Services Commission.
This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Barwon Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
This page summarises Lower Murray Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Lower Murray Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
This page summarises South East Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South East Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework.
On 1 July 2021, City West Water and Western Water integrated to form Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously City West Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously City West Water area)'s performance against its outcomes, measures, and targets for the regulatory period 2018–23
This page summarises East Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on East Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing