Origin Energy Penalty Notices 2025

Origin Energy (Vic) Pty Ltd and Origin Energy Electricity Limited (Origin Energy) has paid $1,597,668 in penalties after we issued 42 penalty notices on 4 December 2024.

We issued penalty notices to Origin Energy after it allegedly:

• disclosed confidential information of 16 family violence affected customers without their consent, in 21 instances.
• took debt recovery action against 38 family violence affected customers without considering the potential impact on them.

The alleged breaches took place between June 2021 and March 2024.  

Family violence obligations were introduced to give customers affected by family violence an entitlement to safe, supportive and flexible assistance from a retailer when managing their personal and financial security. 

The Energy Retail Code of Practice prohibits energy retailers from disclosing or providing confidential information about family violence affected customers to any other person without their consent, and requires retailers to take into account the potential impact of debt recovery before taking action to recover arrears.