AGL fined $924,600 for alleged breaches that raised prices for 15,845 customers.
Energy retailer AGL Sales Pty Ltd has paid penalties totaling $924,600 for raising prices for 15,845 residential and small business customers, allegedly in breach of Victoria’s energy rules.
To give customers price certainty, the Energy Retail Code of Practice limits tariff increases to once a year and requires that they happen on designated days.
The Essential Services Commission served the penalty notices on AGL for allegedly increasing gas and electricity tariffs on days that were not designated tariff change dates, between July 2020 and June 2023.
