Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

Essential Services Commission annual report 2023-24
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Essential Services Commission publishes 2023-24 annual report

Our annual report for 2023–24 reflects a year of regulatory outcomes that have supported Victorians to access essential transport, local council, water and energy services, with a focus on protecting consumers experiencing vulnerability.

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Consumer information

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

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Reviewing the Energy Retail Code of Practice

We commenced public consultation on proposed consumer reforms to help Victorian households access cheaper energy deals and increase support for consumers experiencing payment difficulty.

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Unbooked taxi fares and non-cash payment surcharge review 2024

We have completed our review of the maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones.

Latest News

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News update
19 November 2024

Melbourne Water and North East Water issued with price review guidance

The Essential Services Commission has issued guidance to Melbourne Water and North East Water to inform their 2026 water price review submissions.
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Media releases
31 October 2024

Victorian energy retailers surrender over 6.2 million certificates to offset energy emissions in 2023

Victorian energy retailers have surrendered over 6.2 million energy efficiency certificates to offset emissions generated by their energy sales in 2023.

Essential Services Commission annual report 2023-24
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Media releases
31 October 2024

Essential Services Commission publishes 2023-24 annual report

The Essential Services Commission’s annual report for 2023–24 reflects a year of regulatory outcomes that have supported Victorians to access essential transport, local council, water and energy services, with a focus on protecting consumers experiencing vulnerability.
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Media releases
29 October 2024

Annual water outcomes report finds strong support for customers facing financial hardship, project delays

The commission has today published its sixth annual water outcomes report, showing water businesses are providing good assistance to customers who are struggling to pay their bills, alongside a high number of deferred or delayed capital works projects.
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News update
25 October 2024

New guideline to help water businesses to self-report under the Water Industry Standards

The Essential Services Commission has published a new guideline to help water businesses self-report non-compliance with the Water Industry Standards.
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Media releases
24 October 2024

Victorian regulator seeks feedback on new rules to help reduce energy bills

The Essential Services Commission has commenced public consultation on proposed consumer reforms to help Victorian households access cheaper energy deals and increase support for consumers experiencing payment difficulty.
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