Access water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Water industry standards, codes and guidelines
We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
We also report on how well these businesses comply with these water industry standards, codes and guidelines.
Featured work
We have introduced an obligation on water businesses to report to us on breaches of our Water Industry Standards.
We reviewed our urban and rural water industry standards to ensure they continue to meet the needs of Victorian water consumers.
Our family violence resources include our better practice guide and report on outcomes for customers from water industry standard changes.
Customer support during the coronavirus pandemic
We temporarily amended our water industry standards during the coronavirus pandemic and are reporting monthly on the number of customers who are receiving support